Qantas Group
Digital
BusinessAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“Business Analyst at Qantas Group. Skills: Business Analysis, Agile Methodologies, Stakeholder Management, User Story Creation. Translating customer insights and market data into actionable product enhancements. Ensuring solutions are continuously improved to deliver meaningful, user-centric experiences”
What You'll Achieve.
Deliver meaningful, user-centric experiences
Industry & Context.
Translating customer insights and market data into actionable product enhancements; Translating customer and business needs into clear, actionable solutions and user stories; Generating insights; Driving feature and process improvements; Supporting informed decision-making; Ability to compare data sets to deduce accurate insights
What They're Looking For.
Must Have
5+ years’ experience in a similar role, tertiary qualifications in Commerce, Technology or Marketing, Proven success working in large, cross-functional teams, Deep understanding of modern frameworks: Scrum, Kanban, Design thinking, HCD, multivariate testing, Continuous Improvement, Solid experience establishing and executing reports in a digital analytics or business intelligence (BI) tool, preferably Adobe Analytics and ability to compare data sets to deduce accurate insights, Skilled in writing clear user stories and acceptance criteria for developers, testers, and stakeholders, Robust stakeholder engagement and management skills (day-to-day interpersonal, structured workshops, showcases, and customer journey walkthroughs across all seniority levels), Able to work with a high degree of autonomy and is proactive with initiative and a bias for the customer
Nice to Have
Experience across AI, web, app, CRM, telephony, and/or consultant booking platforms will be highly regarded
What You'll Do.
Translating customer insights and market data into actionable product enhancements
Ensuring solutions are continuously improved to deliver meaningful
user-centric experiences
Partner with the Product Manager to translate customer and business needs into clear
actionable solutions and user stories that align and engage delivery teams
drive feature and process improvements
and support informed decision-making
How You'll Work.
Team & Collaboration
Partner with the Product Manager; Align and engage delivery teams; Working with stakeholders; Proven success working in large, cross-functional teams; Contributing to team dynamics and culture; Collaboration tools like Miro, JIRA and Confluence for documentation and story management
Communication Scope
Writing clear user stories and acceptance criteria for developers, testers, and stakeholders; Robust stakeholder engagement and management skills (day-to-day interpersonal, structured workshops, showcases, and customer journey walkthroughs across all seniority levels)
Full Job Description
* At Qantas, our teams come together to create new and unique experiences for our customers and a great opportunity within our Qantas Digital business unit * Collaboratively create innovative customer-facing digital product experiences with an industry leader * Full-time permanent position based at our new Product and Innovation Centre in Adelaide Join Qantas in our brand-new Product and Innovation Centre located in Adelaide, by meeting consumer needs by translating customer insights and market data into actionable product enhancements, ensuring solutions are continuously improved to deliver meaningful, user-centric experiences. As the Business Analyst , you will partner with the Product Manager to translate customer and business needs into clear, actionable solutions and user stories that align and engage delivery teams. You bring a strong customer focus, expertise in agile and analytics, and confidence working with stakeholders to generate insights, drive feature and process improvements, and support informed decision-making. You’ll have: * 5+ years’ experience in a similar role with tertiary qualifications in Commerce, Technology or Marketing * Experience across AI, web, app, CRM, telephony, and/or consultant booking platforms will be highly regarded, as we are recruiting for multiple roles * Proven success working in large, cross-functional teams * Deep understanding of modern frameworks: Scrum, Kanban, Design thinking, HCD, multivariate testing, Continuous Improvement * Solid experience establishing and executing reports in a digital analytics or business intelligence (BI) tool, preferably Adobe Analytics and ability to compare data sets to deduce accurate insights * Skilled in writing clear user stories and acceptance criteria for developers, testers, and stakeholders * Robust stakeholder engagement and management skills (day-to-day interpersonal, structured workshops, showcases, and customer journey walkthroughs across all seniority levels) * Able to work wit
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