Monks
BusinessAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Business Analyst at Monks. Skills: process management, operational metrics, continuous improvement. Support US legal specialists by maintaining and monitoring request workflows in case management systems.. Troubleshoot system issues and escalate as needed.”
What You'll Achieve.
metrics related to request volumes and response times.
Industry & Context.
problem-solving skills with the ability to differentiate system errors from process gaps.
Ensure sensitive information is handled securely and in compliance with our company’s privacy policies.
What They're Looking For.
Must Have
3–5 years in operations, system support, or legal/administrative support., problem-solving skills with the ability to differentiate system errors from process gaps., Proficiency with workflow/case management tools., Excellent organizational skills and attention to detail., Excellent written and verbal communication skills., Ability to prioritize multiple tasks and meet tight deadlines.
Nice to Have
Experience working with sensitive or confidential information is a plus., Familiarity with legal processes, privacy, or compliance regulations preferred but not required.
What You'll Do.
Support US legal specialists by maintaining and monitoring request workflows in case management systems.
Troubleshoot system issues and escalate as needed.
Document common issues and contribute to process and system improvements.
Assist in preparing summaries
and metrics related to request volumes and response times.
Support process improvements by identifying workflow gaps and recommending solutions.
Ensure sensitive information is handled securely and in compliance with our company’s privacy policies.
How You'll Work.
Team & Collaboration
Works effectively with legal professionals, compliance teams, and cross-functional partners.
Communication Scope
Excellent written and verbal communication skills.
Full Job Description
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers). We are looking for a Business Analyst to provide operational and technical support to legal specialists managing incoming law enforcement requests for data. This role will ensure that requests flow smoothly through our internal systems, help troubleshoot issues, and act as the first line of support in distinguishing between system-related problems and procedural/process issues. Key Responsibilities Support US legal specialists by maintaining and monitoring request workflows in case management systems. Troubleshoot system issues and escalate as needed, while identifying when issues are procedural vs. technical. Document common issues and contribute to process and system improvements by partnering with product managers on future requirements. Assist in preparing summaries, reports, and metrics related to request volumes and response times. Support process improvements by identifying workflow gaps and recommending solutions. Ensure sensitive information is handled securely and in compliance with our company’s privacy policies. Qualifications 3–5 years in operations, system support, or legal/administrative support. Strong problem-solving skills with the ability to differentiate system errors from process gaps. Proficiency with workflow/case management tools. Excellent organizational skills and attention to detail. Excellent written and verbal communication skills. Ability to prioritize multiple tasks and meet tight deadlines. Experience working with sensitive or confidential information
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