Amazon Support Services Costa Rica SRL
Corporate Operations, Planning/development, amazon customer service
BusinessAnalyst
“Business Analyst at Amazon Support Services Costa Rica SRL. Skills: Operational data analysis, Dashboard creation, Root cause analysis. Create operational reports. Maintain operational reports”
What You'll Achieve.
Drive business decisions; Enhance operational efficiency
Industry & Context.
Root cause analysis; Problem-solving; Analytical thinking
What They're Looking For.
Must Have
2+ years of experience in business analysis or operations, Proficiency in Excel, Proficiency in data visualization tools, Experience in analyzing operational metrics and KPIs, Problem-solving skills, Analytical thinking skills, Excellent communication abilities, Excellent stakeholder management abilities, Experience working with data mining on large datasets, Experience in creating and maintaining dashboards, Experience with SQL or ETL
Nice to Have
Advanced use of SQL for data mining and business intelligence, Experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes, Experience designing processes to maximize efficiency, Experience with process improvement methodologies, Background in service operations or contact center environments
What You'll Do.
Create operational reports
Maintain operational reports
Track key business metrics
Support short-term planning
Drive real-time adherence to capacity
Achieve service levels
Achieve efficiency metric goals
Monitor efficiency metrics
Analyze efficiency metrics
Work autonomously to meet targets
Work autonomously to meet timelines
Identify performance trends
Report data to management
Foster effective relationships
Support business reviews
Participate in business reviews
Liaise with PMs and OMs
Aid in communicating policies
Develop recommendations for process optimization
Develop recommendations for efficiency improvements
Design operational dashboards
Maintain operational dashboards
Perform deep-dive analyses
Identify optimization opportunities
Quantify potential impact on business outcomes
How You'll Work.
Team & Collaboration
Team environment; Business reviews
Communication Scope
Executive reports; Recommendations
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