Activate Interactive Pte Ltd

Information Technology and Services

BusinessAnalyst

Singapore, Singapore CONTRACT
The Brief

“Business Analyst at Activate Interactive Pte Ltd. Skills: Business Analysis, CRM Management, Stakeholder Engagement. Manage BAU support, governance, continuous improvement. Ensure stability, performance, effective utilisation of CRM”

What You'll Achieve.

Support digital services; Support policy-making; Support operational insights

Industry & Context.

Information Technology and Services
Problems you'll solve

Troubleshooting; Root cause analysis

Eligibility Requirements

24 months fixed term contract

What You'll Do.

continuous improvement

effective utilisation of CRM

Oversee day-to-day BAU operations

Act as primary point of contact for business users

Manage and prioritise incidents

Perform root cause analysis and drive resolution

Oversee system configuration

Recommend continuous improvements

Enforce governance and compliance

Ensure adherence to data protection requirements

Support enhancements and releases

Maintain system documentation

How You'll Work.

Team & Collaboration

Collaborate with IT teams, vendors, Government Technology Agency; Engage with business users on CRM-related issues; Coordinate with stakeholders for feedback management

Process & Methodology

Requirements analysis, Testing coordination, Deployment coordination, Release management, Change control

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