BusinessAnalyst,AgenticSolutions

Relay Product Excellence's mission is to monitor Transaction Integrity for products supporting Identity Verification, Account Support, and Compliance across Carrier and Driver processes. We are looking for a curious, detail-oriented Business Analyst to join the Relay Product Excellence team. In this role, you will support the analysis of complex operational data, help define business requirements, and contribute to continuous improvement across compliance and verification workflows. You'll work closely with stakeholders across operations and product to identify gaps, measure performance, and support automation and process improvement initiatives. Our team monitors Transaction Integrity for products supporting Identity Verification, Account Support, and Compliance across Carrier and Driver processes- partnering with product and technology teams to ensure the integrity and reliability of processes at scale. What makes this role exciting: - Deliver Agentic AI and Data Driven Automation solutions for a 200+ member team, conducting more than 2MM investigations a year - Opportunity to collaborate with product/program/operations teams to identify customer pain points and build innovative solutions - Shape the future of identity verification by developing processes, tools, and leadership talent that reduce waste & abuse while ensuring compliance - Drive automation and AI initiatives to scale verification capabilities, adapting to emerging business needs and launching automation solutions with measurable impact You'll work in a fast-paced environment where every day brings new challenges—from evolving regulatory requirements to emerging fraud patterns. If you're a strategic leader who thrives on solving complex problems with data and technology, this role offers an unparalleled opportunity to make your mark on Amazon's transportation future. Key job responsibilities -Identify opportunities to improve business processes and data methodologies; build automated, scalable soluti