AIA
BusinessAnalyst,AdvancedOperationsSolutions(Systems)
Neural analysis suggests this role is
optimal for Senior candidates.
“Business Analyst, Advanced Operations Solutions (Systems) at AIA. Skills: Business Analysis, UAT, Insurance Operations, Process Improvement. Support end-to-end delivery and implementation of strategic projects. Support end-to-end implementation of BAU enhancements”
Industry & Context.
Analytical skills; Problem-solving skills; Structured approach; Logical approach; Continuous improvement
What They're Looking For.
Must Have
Diploma or Degree, 6 years of working experience in Life & Health Insurance Operations, Familiar with Software Development Lifecyle (SDLC), Proven experience in Business Analysis, Proven experience in User Acceptance Testing (UAT), analytical and problem-solving skills, stakeholder management skills, communication skills, documentation skills, organizational skills, High attention to detail, commitment to quality, Ability to work independently, Ability to work collaboratively in a team, Positive attitude, willingness to learn, willingness to share knowledge, willingness to continuously improve
Nice to Have
policy servicing knowledge preferred, Experienced with Integral Life (Life 400/Asia AS400), Certification in Lean, Kaizen, familiar with Continuous Improvement methodologies
What You'll Do.
Support end-to-end delivery and implementation of strategic projects
Support end-to-end implementation of BAU enhancements
Collaborate with stakeholders to analyze AS-IS processes
Collaborate with stakeholders to document AS-IS processes
Design TO-BE processes with clear business rules
Design TO-BE processes with clear solution definitions
Ensure business requirements are comprehensive
Ensure business requirements are accurate
Ensure business requirements are future-ready
Partner with Technology teams to evaluate solution options
Recommend optimal approaches
Translate business requirements into UAT scenarios
Translate business requirements into test conditions
Translate business requirements into expected outcomes
Plan User Acceptance Testing (UAT)
Execute User Acceptance Testing (UAT)
Review User Acceptance Testing (UAT)
Monitor project progress
Escalate risks or issues proactively
Contribute to project planning
Contribute to timeline planning
Contribute to resource coordination
Provide guidance to junior team members
Provide coaching to junior team members
Provide guidance to testers during UAT execution
Provide coaching to testers during UAT execution
Support business readiness
Prepare training materials
Review training materials
Drive continuous improvement initiatives
Apply structured problem-solving to enhance processes
Apply structured problem-solving to enhance quality
Apply structured problem-solving to enhance delivery efficiency
How You'll Work.
Team & Collaboration
Collaborate with stakeholders; Partner with Technology teams; Work collaboratively in a team
Communication Scope
Communication skills
Process & Methodology
Project planning, Timeline planning, Resource coordination
Full Job Description
**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.** _As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._ _To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._ **If you believe in developing a better tomorrow, read on.** **About the Role** The Business Analyst will support the execution and implementation of system enhancements. This role focuses on delivering both strategic initiatives and BAU improvements, ensuring alignment between business needs and technology solutions. **Key Responsibilities** * Support end-to-end delivery and implementation of strategic projects and BAU enhancements * Collaborate with stakeholders to analyze and document AS-IS processes, and design TO-BE processes with clear business rules and solution definitions * Ensure business requirements are comprehensive, accurate, and future-ready * Partner with Technology teams to evaluate solution options and recommend optimal approaches * Translate business requirements into UAT scenarios, test conditions, and expected outcomes * Plan, execute, and review User Acceptance Testing (UAT) in accordance with agreed test strategies, including defect management and resolution tracking * Monitor project progress, track milestones, and escalate risks or issues proactively * Contribute to project planning, including timelines and resource coordination * Provide guidance and coaching to junior team members and testers during UAT execution * Support business readiness, including preparation and review of training materials * Drive conti
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