Manulife
Financial Services
BusinessAnalyst–AdminAdvantageOperationalControls
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Analyst – AdminAdvantage Operational Controls at Manulife. Skills: Operational controls, Risk management, Business analysis, Process improvement. Design operational controls. Document operational controls”
What You'll Achieve.
Ensure controls are well-designed; Ensure controls are monitored; Ensure controls are automated; Ensure controls are operating effectively; Support accurate administration; Support timely administration; Support compliant administration
Industry & Context.
Root cause analysis; Issue investigation; Data anomaly investigation; Structured problem-solving
What They're Looking For.
Must Have
experience in operational controls, experience in operational risk, control monitoring within business operations, build and interpret control reporting, interpret operational metrics, analytical skills, validating data, reconciling data, partnering with operations teams, support execution, issue resolution, business analysis skills, requirements gathering, process mapping, impact analysis, working with systems, working with automation tools, working with datasets, explain control outcomes, work through ambiguity, manage competing priorities
Nice to Have
group benefits administration experience, financial operations experience, insurance operations experience, operational risk frameworks familiarity, internal control environments familiarity, supporting automated controls, supporting system-based controls, Lean experience, continuous improvement experience, process optimization experience
What You'll Do.
Design operational controls
Document operational controls
Maintain operational controls
Assess control effectiveness
Identify control gaps
Identify control breakdowns
Identify emerging risks
Support control remediation
Embed controls into processes
Analyze control results
Identify improvement opportunities
Ensure reporting accuracy
Ensure reporting timeliness
Ensure reporting actionability
Improve control measurement
Improve control visibility
Support automation tools
Monitor automation tools
Ensure automation functioning
Validate automation logic
Validate automation triggers
Validate automation thresholds
Validate automation outputs
Enhance manual controls
Automate manual controls
Support issue investigation
Perform data validation
Perform reconciliations
Perform reasonableness checks
Ensure control outputs reliable
Investigate data anomalies
Resolve data root causes
Understand data dependencies
Document data dependencies
Promote data governance
Promote disciplined data use
Partner with operations teams
Understand control expectations
Understand control outcomes
Translate control results
Provide operational insights
Support operational teams
Translate needs into requirements
Conduct impact assessments
Support user acceptance testing
Support production validation
Identify simplification opportunities
Improve sustainability
Apply problem-solving methodologies
Apply continuous improvement methodologies
Enhance control environment
Balance risk mitigation
Balance operational efficiency
How You'll Work.
Team & Collaboration
Partner with operations teams; Partner with technology teams; Work with business leaders; Work with stakeholders; Work with frontline teams
Communication Scope
Explain control outcomes
Process & Methodology
Requirements gathering, Process mapping, Impact analysis, User acceptance testing, Production validation
Full Job Description
The AdminAdvantage team within Group Benefits Operations is seeking a Business Analyst to strengthen and sustain our operational controls. This role is critical to ensuring that controls are well‑designed, properly monitored, automated where possible, and operating effectively to support accurate, timely, and compliant administration services. This position is ideal for someone who is passionate about operational risk management, enjoys partnering closely with operations teams, and excels at turning data, reporting, and automation into meaningful control insights. You will work closely with AdminAdvantage operations and business leaders to ensure controls are embedded into daily workflows and supported by reliable data and tools. This role connects people, processes, data, and technology to protect the end‑to‑end operational experience for clients and members. **Position Responsibilities:** **Operational Controls & Risk Management** * Design, document, and maintain operational controls that mitigate risk across AdminAdvantage processes. * Assess control effectiveness and identify gaps, breakdowns, or emerging risks. * Support control remediation activities and track issues through resolution. * Ensure controls are embedded into operational processes rather than operating as standalone activities. **Control Reporting & Monitoring** * Analyze control results and exceptions to identify trends, root causes, and improvement opportunities. * Ensure reporting is accurate, timely, and actionable for operational leaders. * Partner with stakeholders to continuously improve control measurement and visibility. **Automation Oversight & Tool Effectiveness** * Support and monitor automation tools and system‑based controls to ensure they are functioning as intended. * Partner with technology teams to validate automation logic, triggers, thresholds, and outputs. * Identify opportunities to enhance or automate manual controls to improve consistency and efficiency. * Support issue inv
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