Comcast
BusinessAnalyst2
Neural analysis suggests this role is
optimal for Mid candidates.
“Business Analyst 2 at Comcast. Skills: billing operations, production support, technical triage. Provide Tier 1/2 operational support. Triage incidents and service requests”
What You'll Achieve.
minimize customer impact; progress to resolution; incurring no late fees; no unplanned customer or revenue impact; ensure there are no customer impacts; Drive results and growth
Industry & Context.
Analytical skills; problem solving; problem statements; isolate variables; communicate hypotheses; findings effectively
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
What They're Looking For.
Must Have
Experience in billing operations, production support, or technical triage roles, Log analysis: ability to read, interpret, and trace issues through logs, Working knowledge of ticketing/workflow tools: Jira and/or ServiceNow, Ability to structure problem statements, isolate variables, and communicate hypotheses and findings effectively, Incident prioritization: can assess impact + urgency and assign P1–P4 correctly, Ticketing discipline: creates clear, complete tickets (ServiceNow/Jira etc. ), Basic troubleshooting: can gather evidence (logs, screenshots, timestamps) and do first checks, Monitoring awareness: understands alerts/dashboards and can spot duplicates/noise, Moderate SQL Knowledge, analytical, documentation and communication skills
Nice to Have
Advanced SQL, Experience with end-to-end testing, Billing Domain Knowledge, CSG, Prepaid, Amdocs (Wireless CES-10), Ascendon, Knowledge of billing cycles, invoicing, adjustments, and charge structures, Experience with usage, rating and billing, Ability to identify and troubleshoot bill disputes and billing-related errors
What You'll Do.
Provide Tier 1/2 operational support
Triage incidents and service requests
Perform initial RCA using logs
Analyze billing-related issues
Create high-quality tickets
Coordinate escalations with development teams
Support change/release validations
Contribute to knowledge management
Provides support to end users
Completes complex change requests
Coordinates changes with other teams
Consistent exercise of independent judgment
and punctual attendance
Other duties and responsibilities as assigned
How You'll Work.
Team & Collaboration
collaboration ability to facilitate collaboration between Triage and Tier 2 teams; Coordinate escalations with development, platform, and upstream/downstream teams; Coordinates changes with other technology and operational teams
Communication Scope
communication skills
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Do you work well virtually? Are you an inspiring leader? Do you know how to manage operations while simultaneously working in partnership with others, designing future-state technical architecture and business processes? Do you get excited about leading and engaging in a fully virtual team? Are you an agent for change and a constant seeker of opportunities for automation and improvements? Do you see the art of the possible while still ensuring operational excellence? Do you want to have influence and impact in the areas of Innovation, Talent, Continuous Improvement and Quality? If you can answer ‘yes’ to these questions, then read on! IS Solutions coexisting as part of Comcast headquarters Finance and Accounting organization and is responsible for delivering best-in-class pricing, packaging, and financial strategies, solutions, and services across all our Comcast Cable lines of business from ideation through billing; with a growth-minded, diverse, and skilled team. Operations Solutions is one of five key functional areas of IS Solutions, with a responsibility to: 1) Lead and manage various programmatical mass change events into systems 2) Program, develop and audit code to replicate high-volume transactions allowing speed to market delivery 3) Responsible for platform
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