BusinessAnalyst-12monthFTC

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 700 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Bulgaria, Finland and beyond. The Role This role is responsible for documenting, standardising, and improving global sales processes across Commercial Operations. Acting as a bridge between Sales, Technology, and Operations, the Business Analyst will ensure processes are clearly defined, quality assured, and effectively embedded through training and documentation. The role plays a critical part in driving scalability, consistency, and operational excellence across the commercial organisation. Principal Accountabilities 1. Sales Process Documentation & Standardisation * Document end-to-end sales processes across key workflows (e.g. lead-to-opportunity, opportunity-to-contract, renewal, forecasting) * Create clear, structured process maps (e.g. BPMN, flow diagrams) to support global alignment * Identify process gaps, inefficiencies, and inconsistencies, and recommend improvements * Maintain a centralised, up-to-date process repository (e.g. Confluence / SharePoint) 2. Quality Assurance (QA) & Testing * Define and execute QA frameworks for sales processes, systems, and workflows (e.g. Salesforce changes, automation) * Develop test cases and test scripts aligned to business requirements * Conduct user acceptance testing (UAT) and ensure outputs meet defined acceptance criteria * Log, track, and resolve defects in partnership with technology a