Capital One
Financial Services
BusinessAnalysis
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Business Analysis at Capital One. Skills: Data-driven decision-making, AI, Machine Learning. Develop business strategy. Own business strategy”
What You'll Achieve.
Drive growth; Drive profitability; Drive competitive success; Predict complaints before escalation; Understand complaints before escalation; Resolve complaints before escalation
Industry & Context.
Problem solving; Decision making
What They're Looking For.
Must Have
Bachelor's Degree in quantitative field, 5+ years analytics experience, 5+ years business analysis experience, 5+ years data-driven product management experience
Nice to Have
3+ years Python experience, 3+ years R experience, 3+ years SQL experience, 3+ years relational databases experience, Financial services industry experience, Experience with cross-LOB operations, Experience with customer experience, Proficiency in econometric techniques, Proficiency in statistical techniques, Hands-on experience in model design, Hands-on experience in model development, Hands-on experience in model deployment, Experience translating business strategy to products, Experience translating advanced analytics to products, Excellent written communication skills, Excellent verbal communication skills
What You'll Do.
Develop business strategy
Own business strategy
Understand complaints
Manage sequence of delivery
Manage delivery of business intent
Translate data requirements
Translate complex requirements
Drive improvement in quality
Drive improvement in volume
Drive improvement in service
Drive improvement in profitability
How You'll Work.
Team & Collaboration
Work with colleagues; Work with Tech; Work with Lines of Business
Communication Scope
Executive communication; Written communication; Oral communication; Technical subject matter; Prepare presentations
Full Job Description
Voyager (94001), India, Bangalore, Karnātaka Business Analysis ### At Capital One, data is at the center of everything we do. As a startup, we disrupted the credit card industry by individually personalizing every credit card offer using statistical modeling and relational databases—cutting-edge technology in 1988! Fast-forward to today, and our passion for data has skyrocketed us to a Fortune 200 company and a leader in the world of data-driven decision-making. Today, we are a high-tech company, a scientific laboratory, and a nationally recognized brand, impacting over 65 million customer accounts. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt, and deliver a better way for our customers, the financial industry, and each other. ### Team Description: Customer Navigator Welcome to Customer Navigator. We are the central nervous system for enterprise-wide customer resolution, serving as the one-stop engine to resolve complaints across all Capital One Lines of Business (LOBs). We are not just improving processes; we are completely re-engineering how we understand and resolve customer friction. Our platform aggregates massive amounts of fragmented enterprise data, mapping it into a seamless, chronological "journey format" for our agents. By layering advanced Artificial Intelligence and Machine Learning over this data within an easily understandable User Interface (UI), we empower our teams to resolve complex customer issues with unprecedented speed, empathy, and accuracy. ### ### **Key Responsibilities** * Strategic Leadership: Develop and own the business strategy that will drive growth, profitability, and competitive success for Capital One. Identify opportunities to leverage AI/GenAI to predict, understand, and resolve complaints before they escalate. * Execution & Product Delivery: Manage the sequence and delivery of business intent. Translate complex data requirements into actionable product features. * Enterprise Partnership: Work
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