AtkinsRéalis
BusOperationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Bus Operations Manager at AtkinsRéalis. Skills: Bus operations, Contract management, Stakeholder management, Performance reports. Oversee operations through all phases of Bus and ITS Contractors’ activities. Ensure contractual requirements are fully met”
What You'll Achieve.
Verify that all contractual requirements are fully met; Delivery of a safety and excellence in passenger services in accordance to the KPI regime and best practices; Start new lines and stations; Resolve incidents, accidents and emergencies; Ensure no such incidents occurs in the future
Industry & Context.
analytical and problem-solving skills
Available on a call-out basis should an incident occur outside of normal operational hours, Maximum time to respond to call-out will be 30 minutes
What They're Looking For.
Must Have
10 years’ experience in bus operations, Contract management in a Public Transport environment, Prior experience dealing with multiple Contractors and their performance against KPI regime, Experience dealing with Operating procedures, instructions and code of conduct handbooks, Experience dealing with timetables and materials related to successful and smooth operations of the transportation system, Transportation and Safety Procedures, Exposure dealing with any investigations and mitigations on any incidents and comfortably dealing with third parties (Police, Civil Defence, security agencies etc), Prior experience dealing with OEMs, manufacturers and independent consultants/accident investigative agencies
Nice to Have
Project management experience, Comprehensive high-level Stakeholder management skills, analytical and problem-solving skills, Self-sufficiency and an ability to work with minimal supervision, verbal and written communication skills, Attention to detail
What You'll Do.
Oversee operations through all phases of Bus and ITS Contractors’ activities
Ensure contractual requirements are fully met
Manage day to day operations and delivery of passenger services
Ensure safety and excellence in passenger services
Manage station and depot inspections
accidents and emergencies on a 24/7 basis
Supervise OCC bus operations
Coordinate special situations like crisis coordination
Develop operations and maintenance manual
Review and manage Bus Operator performance reports
review and manage PMS performance reports
Produce reports on punctuality
Compare operational data from ITS systems and inspections
Develop base optimization and future expansion plans
Develop Crisis management procedures
Provide advice and support during incidents
Support Senior Manager to produce incident reports
Coordinate mitigations on incidents with specialists
Monitor operations contractor performance
Manage inventory management
Manage correct ordering of supplies
Manage maintenance and replacement of operational equipment
Oversee operations team
Liaise with external stakeholders
How You'll Work.
Team & Collaboration
Coordinate with ITS Contractors; Coordinate with multiple Contractors; Coordinate with third parties (Police, Civil Defence, security agencies); Coordinate with OEMs, manufacturers and independent consultants/accident investigative agencies; Liaise with external stakeholders
Communication Scope
verbal and written communication skills
Process & Methodology
Project management experience
Full Job Description
### **Job Description** **Overview** * The Bus Operation Manager will oversee the operations through all the phases of the Bus and ITS Contractors’ activities to verify that all the contractual requirements are fully met. The Bus Operation Manager shall be responsible for ongoing day to day operations and delivery of a safety and excellence in passenger services in accordance to the KPI regime and best practices, as well as any need to start new lines and stations. Managing station and depot inspections * The Bus Operation Manager will be responsible on a 24/7 basis for attending incidents, accidents and emergencies that may occur on the Bus Project. * He will also supervise the OCC bus operations and coordinate special situations like crisis coordination, disaster recovery, etc. He will present reports to RCRC on punctuality, kilometers, and all required KPI reports. He will compare operational data from ITS systems and inspections prior to issue the reports to RCRC. **Role and Responsibilities** * Oversee start of operations through all the phases of the Bus and ITS Contractors’ activities to verify that all the contractual requirements are fully met. * Responsible for the ongoing day to day delivery of passenger services in accordance with the KPI Regime and best market practices. Safety and excellence will be at the heart of all these services. * Shall be responsible for start of the operations of new service, station and depots including all the inspections that are required as per the agreed SOPs. * Lead the operations on a 24/7 basis for resolving incidents, accidents and emergencies that may occur on the Bus Project. * Leading the development of the operations and maintenance manual. * Review and manage the Bus Operator monthly and annual performance reports. * Generate, review and manage PMS monthly and annual performance reports. * Supervise the Operations Control Centre (bus operations) and coordinate special situations like crisis coordination, disaster
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