ServiceMac
mortgage servicing
BulkLoanBoardingBusinessAnalyst
“Bulk Loan Boarding Business Analyst at ServiceMac. Skills: Business Analysis, Client Relationship Management, Project Management. Drive effective implementation/ onboarding processes. Build and sustain client relationships”
What You'll Achieve.
Ensure that implementations are completed on time, within budget and meet client expectations; Help customers maximize FA products and services; Accomplish objectives
Industry & Context.
What They're Looking For.
Must Have
Bachelor’s degree of equivalent combination of education and experience, 8+ years of directly related experience, Leadership skills with ability to build consensus among disparate groups, Ability to manage multiple clients and projects/tasks simultaneously, customer service skills, internal communication skills including ability to work with various departments, background in Title Insurance, Mortgage, or related industry, knowledge of department operating systems/applications and software/applications that integrate with those systems, Familiar with a variety of the field’s concepts, practices and procedures, interpersonal, relationship-building and teamwork skills, Able to translate and communicate technical information to a nontechnical audience, Self-motivated; self-starter, Proficient in Microsoft Word, Excel and PowerPoint
What You'll Do.
Drive effective implementation/ onboarding processes
Build and sustain client relationships
Identify client needs
Develop and deliver training
Ensure accurate communication
Manage assigned projects
Provide troubleshooting support
Provide professional customer service
Conduct online meetings
Develop implementation plans
Create and maintain a 'source of truth'
Understand and prioritize business goals
Address future concepts
Implement best practices
How You'll Work.
Team & Collaboration
Collaborate with management and internal teams; Ensure accurate communication is disseminated across all stakeholders including internal teams, external partners and clients; Work closely with end user/client
Communication Scope
internal communication skills; Able to translate and communicate technical information to a nontechnical audience
Process & Methodology
Develop project plans, Manage change and resources, Ensure implementations are completed on time, Manage assigned projects, Develop implementation plans which include timelines and metrics
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