Expeditors
logistics
BrokerageAgent
“Brokerage Agent at Expeditors. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Execute operational performance. Provide excellent customer service”
What You'll Achieve.
Achieve expected results; OPA Audit Result – Perform consistently at the highest level; DXR to LOG within 3 hours; LOG to ENF (2 step) within 30 minutes; LOG to ESP (1 step) within 1 hour; INV within 24 hours of ESP/IBB; ENF to ESP within 72 hours; UCE to AME within 2 days; AUE – Less than 5%; ADD CVD applicable back up available 100% of the time; 95% all other ADD CVD requirements; AUE to AUA within 48 Hours, min. 95% compliance; EDE to EDA within 5 days; Trade Compliance - 100%; ESP no RLS follow up within 5-7 Days; All CENSUS actioned within 72 hrs; Trade Compliance - 100%
Industry & Context.
Inform immediately to the Branch’s Health and Safety representative any unsafe condition, Inform immediately any incident or accident
What They're Looking For.
Must Have
Customer Satisfaction oriented, Good interpersonal and communication skills, ability to communicate written and oral, Develop and maintain a professional relationships with clients, service providers and employees, Time management and attention to detail oriented, Self-driven personality, Good computer skills, ability to learn new programs and tools, knowledge of all Microsoft Office applications, English and Spanish fluency
Nice to Have
Bachelor's degree in foreign trade, equivalent convention of education and experience, Experience in US Customs Brokerage, Hands-on knowledge of Customs clearance functions
What You'll Do.
Execute operational performance
Provide excellent customer service
Achieve expected results
Comply with company controls
Properly use Expeditor systems
Maintain highest compliance levels
Understand customer SOP expectations
Accurate and timely shipment process
Timely events on In-bond transactions
Proactively communication with carriers
Contribute to operational effectiveness
Complete accurate and timely billing
Ensure customer legal documents updated
Active participation in huddle meetings
Ensure emails handled timely
Escalate issues to Lead
How You'll Work.
Team & Collaboration
Contribute to build healthy cross-functional relationship; Work environment; Promote team spirit and cohesiveness
Communication Scope
Good interpersonal and communication skills; ability to communicate written and oral
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