Expeditors
Logistics And Supply Chain
BrokerageAgent
Neural analysis suggests this role is
optimal for entry candidates.
“Brokerage Agent at Expeditors. Skills: Operational performance, Customer service, Trade compliance. Exemplify Our Culture. Teach Our Culture”
What You'll Achieve.
Achieve expected results; Perform consistently at highest level; DXR to LOG within 3 hours; LOG to ENF within 30 minutes; LOG to ESP within 1 hour; INV within 24 hours of ESP/IBB; ENF to ESP within 72 hours; UCE to AME within 2 days; AUE less than 5%; ADD CVD applicable back up available 100%; AUE to AUA within 48 Hours; 95% compliance; EDE to EDA within 5 days; ESP no RLS follow up within 5-7 Days; All CENSUS actioned within 72 hrs; Trade Compliance 100%; Meet KPI Standards
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
52-hour trainings per year, Timely completion of required trainings, Own self-development, Prepare personal development goals, Follow-up on personal development goals, Execute on personal development goals, Comply with company controls, Comply with company policies, Comply with company procedures, Properly use Expeditor systems, Properly use Expeditor tools, Maintain highest compliance levels, Understand Customer SOP, Comply with Customer SOP, Meet KPI Standards, Accurate shipmen process, Timely shipmen process, Log proper codes, Log proper trace types, Log proper events, Timely events on In-bond transactions, Complete accurate billing, Complete timely billing, Ensure customer legal documents updated, Active participation in huddle meetings, Handle emails timely, Handle emails professionally, Escalate issues to Lead, Escalate issues to Supervisor, Escalate issues to Operations Manager, Comply with credit policy, Files processed timely, Files processed correctly billed, Prevent monetary losses, Notify Health and Safety representative, English fluency, Spanish fluency
Nice to Have
Bachelor's degree in foreign trade, Experience in US Customs Brokerage, Hands-on knowledge of Customs clearance functions
What You'll Do.
Exemplify Our Culture
Exemplify Our Mission
Follow the 10 Critical Success Factor
Contribute to build healthy cross-functional relationship
Contribute to build healthy work environment
Promote cohesiveness in the department
Prepare personal development goals
Follow-up on personal development goals
Execute on personal development goals
Comply with company controls
Comply with company policies
Comply with company procedures
Properly use Expeditor systems
Properly use Expeditor tools
Maintain highest compliance levels
Understand Customer SOP
Comply with Customer SOP
Accurate shipmen process
Timely shipmen process
Log proper trace types
Timely events on In-bond transactions
Proactively communication with carriers
Proactively communication with interested parties
Contribute to operational effectiveness
Complete accurate billing
Complete timely billing
Ensure customer legal documents updated
Active participation in huddle meetings
Ensure emails handled timely
Ensure emails handled professionally
Escalate issues to Lead
Escalate issues to Supervisor
Escalate issues to Operations Manager
Comply with credit policy
Prevent monetary losses
Notify Branch Health and Safety representative
Notify of unsafe condition
How You'll Work.
Team & Collaboration
Cross-functional relationship; Team spirit; Department cohesiveness
Communication Scope
Written communication; Oral communication
Full Job Description
As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Brokerage Agent executes flawless operational performance, productivity, by applying technical expertise and providing excellent customer service, supporting our Vision and Mission Statement, making our promise real to all our customers. Proactively monitor the following key metrics to achieve the expected results: * Operational Effectiveness * OPA Audit Result – Perform consistently at the highest level. * Timely Execution: * DXR to LOG within 3 hours. * LOG to ENF (2 step) within 30 minutes. * LOG to ESP (1 step) within 1 hour. * INV within 24 hours of ESP/IBB. * ENF to ESP within 72 hours. * UCE to AME within 2 days. * AUE – Less than 5%. * ADD CVD applicable back up available 100% of the time. * AUE to AUA within 48 Hours. 95% compliance. * EDE to EDA within 5 days. * ESP no RLS follow up within 5-7 Days. * All CENSUS actioned within 72 hrs. * Trade Compliance - 100%. General responsibilities: * Exemplify and Teach Our Culture, Mission and Goals. * Follow the 10 Critical Success Factor. * Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department. * Timely completion of 52-hour trainings per year (4.33 per month) and required trainings. * Own your self-development. Prepare, follow-up and execute on your personal development goals. Key responsibilities: * Comply with company controls, po
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