BrokerSupportAdministrationOfficer

* Can be based in our Adelaide or Perth offices. * Full time opportunity (75 hours per fortnight) * Salary range: $76,100 to $85,200 including super Beyond Bank is one of Australia's largest, 100% member-owned mutual banks with a credit union heritage. We provide personal, business and community banking to more than 300,000 members and operate over 50 branches nationally. Our vision is to create better lives by caring for our members and communities. Beyond Bank is a Certified B Corp, meeting high standards of social and environmental impact. We are proud to use our business to drive positive outcomes that benefit our members, communities and people. Our values of Member Obsession, Empowering Communities, Shared Ambition and Championing Sustainability are integral to all that we do and are the standards to which we hold ourselves. The way we work is also demonstrated by the behaviours that we are accountable to uphold: Own It, Call it Out, Be Respectful, Bring Your A Game, Make A Difference and Right Things Right Way. As a Broker Support Administration Officer, you will support the success of the Third-Party Broker Channel by managing loan applications, coordinating workflows and delivering exceptional service to brokers, aggregators and internal stakeholders. Working in a fast-paced environment, you will ensure applications progress efficiently, enquiries are resolved promptly and compliance standards are met, while contributing to strong broker relationships, operational efficiency and ongoing process improvement. In the role you will * Provide timely, professional support to brokers, aggregators and internal stakeholders * Coordinate and progress loan applications across the lending lifecycle * Manage enquiries proactively through to resolution, including escalations * Build and maintain strong broker relationships and deliver positive experiences * Assist with policy guidance, documentation and scenario support * Maintain accurate records across systems, ensurin