Bupa Global
Health Insurance
BrokerServiceConsultant
“Broker Service Consultant at Bupa Global. Skills: Broker service, Enrolment, Account management. Act as primary point of contact for intermediaries. Deliver highest level of customer care”
What You'll Achieve.
Winning brokered customers; Retaining brokered customers
Industry & Context.
Problem solving; Decision making
What They're Looking For.
Must Have
Fluency in English, Fluency in Cantonese, Proficiency in written skills, People skills, Empathy, Professional attitude, Numeracy skills, Problem solving skills, Decision-making skills, Time management skills
Nice to Have
Ability to work in an agile way, Independently with minimal supervision, Achieving productivity and Quality Assurance
What You'll Do.
Act as primary point of contact for intermediaries
Deliver highest level of customer care
Resolve queries via emails and calls
Investigate issues for brokers
Recognise trends of issues
Establish and develop relationships with brokers
Manage workload between enrolment and broker service
Prioritise tasks based on importance and urgency
Facilitate administration work in renewal business
Provide support to brokers in training
How You'll Work.
Communication Scope
Written skills; Verbal communication
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