BreakdownResponseAgent

SIXT Van & Truck is Part of the SIXT Group, the Global Leader in mobility services with over 110 years of experience in supplying a diverse range of automotive solutions to more than 100 countries worldwide. We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships. The Breakdown Response Agent is responsible for the prompt and effective coordination of reactive maintenance and breakdown incidents during operational hours (currently 08:00–17:00, Monday–Friday). The role acts as the primary point of contact for drivers and customers experiencing vehicle breakdowns or urgent defects, coordinating rapid response through the approved repairer network and external breakdown partner to minimise vehicle downtime and keep drivers safe and mobile. YOUR ROLE AT SIXT • You receive and assess inbound breakdown and urgent repair calls, providing guidance and reassurance • You coordinate rapid responses through repairers or breakdown partners and arrange vehicle recovery when needed • You source and arrange temporary replacement vehicles to keep drivers mobile • You manage daily handovers from the external breakdown partner and prioritise ongoing repairs • You authorise reactive repairs, create purchase orders, and monitor repair progress • You maintain accurate records, verify invoices, and support cost reporting and defect pattern identification YOUR SKILLS MATTER • Experience You have experience in reactive coordination, customer service, or logistics roles • Calmness You remain calm under pressure and make clear decisions swiftly • Communication You possess strong communication skills with a confident and reassuring telephone manner • Organisation You manage multiple live incidents effec