PS Logistics
Logistics
BreakdownCoordinator
Neural analysis suggests this role is
optimal for entry candidates.
“Breakdown Coordinator at PS Logistics. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service, problem solving. receiving inbound phone calls. coordinate scheduled and unscheduled maintenance related issues between drivers, vendors, and organizational stakeholders”
What You'll Achieve.
ensure drivers are satisfied, supported, and respected; provide efficient flatbed shipping services, enabling success for each and every one of our customers; ensure that our drivers receive the best experience as they engage with our team to address their maintenance needs
Industry & Context.
good judgment and problem-solving skills; problem solving for our GREAT team
daytime and occasional after-hours support, flexible schedule when needed to including weekends, evenings, and holidays
What They're Looking For.
Must Have
High school diploma or equivalent required, Good written and oral communication skills, Good interpersonal skills, Good judgment and problem-solving skills, Must be able to work a flexible schedule when needed to including weekends, evenings, and holidays
Nice to Have
Bachelor’s degree in related field or equivalent experience, Previous call center, service writer, or mechanical experience, Experience in the transportation industry, OEM maintenance certifications
What You'll Do.
receiving inbound phone calls
coordinate scheduled and unscheduled maintenance related issues between drivers
and organizational stakeholders
deliver outstanding customer service
ensure drivers receive the best experience
address maintenance needs
Working in a fast paced environment that offers daytime and occasional after-hours support to help drivers with breakdown situations
Execute vendor management program
negotiate pricing for tires
parts and services when needed
Create repair orders within Dossier
Work closely with other members of the maintenance department in strategic planning
Communicate breakdowns
and incidents promptly to fellow coordinators
and Risk Management personnel
Receive and address incoming calls via pre-defined call queues
Interact with digital communications from in cab devices
Review and address email messages and take appropriate actions
Access OEM websites to review action codes from units and take appropriate steps to resolve
Maintain constant and concise communication with appropriate groups
drivers and including various operational stakeholders
regarding status of repair decisions and related issues
Ensure all DOT/FMCSA Regulations are followed to align with company standards
obtain and review repair estimates while scrutinizing the repair process to include the costs and authorize approved repairs
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Work closely with other members of the maintenance department; Communicate breakdowns, accidents, and incidents promptly to fellow coordinators, Operations, Safety, and Risk Management personnel; Maintain constant and concise communication with appropriate groups, including vendors, drivers and including various operational stakeholders
Communication Scope
good oral and written communication skills; effectively interact with customers, drivers and other team members in person and on the telephone; Maintain constant and concise communication
Process & Methodology
strategic planning, organizing, executing plans
Full Job Description
Blair Logistics a PS Logistics Company, is a fast growing, people oriented trucking company that is committed to excellence. We were founded in 2009 as an owner operator transportation company and started with 15 trucks. We have now grown to over 600 owner operators with 750+ trailers! Our fleet is made up of owner operators and lease purchase operators with flatbed and conestoga trailers. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities, and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation. We know the success of our customers, our agents, and our entire company starts with our drivers. This is why we do all we can to ensure drivers are satisfied, supported, and respected. Our focus on our drivers allows us to provide efficient flatbed shipping services, enabling success for each and every one of our customers. The Breakdown Coordinator will be receiving inbound phone calls while being the liaison to coordinate both scheduled and unscheduled maintenance related issues between our drivers, vendors, and organizational stakeholders. The breakdown coordinator must be able to deliver outstanding customer service to ensure that our drivers receive the best experience as they engage with our team to address their maintenance needs. This position is ideal for someone that has served as a service writer or has acted as a liaison between the customer and the mechanic. If you are looking for a career that gives you the opportunity to be GREAT at problem solving for our GREAT team, this is the perfect job for you! Essential Duties and Responsibilities, include but are not limited to: * Working in a fast paced environment that offers daytime and occasional after-hours support to help drivers with breakdown sit
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