Serval
AI-native automation platform
Brand&CommunicationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Brand & Communications Manager at Serval. Skills: Media strategy and execution, Thought leadership, Reputation management, Building relationships with reporters, Writing across formats. Own how Serval shows up in the press, in the industry, and in the rooms where the AI agent category is being defined. Creating new content concepts like research or podcasts”
What You'll Achieve.
Own how Serval shows up in the press, in the industry, and in the rooms where the AI agent category is being defined; Turn Serval’s news, customers, and POVs into stories that move the category; Get Serval into the right conversations with Gartner, Forrester, IDC, and the new wave of independent AI analysts who actually shape buying decisions; Be a key player in shaping the success of our product and company
Industry & Context.
Reasoning and taking action across systems; Continuously improving with usage; Anticipate issues before they’re issues; Draft the response when something does come up
San Francisco or New York City based
What They're Looking For.
Must Have
7+ years in communications, with meaningful in-house experience at a B2B software, AI, or fintech company, A track record of placed stories, Excellent writing across formats — press release, op-ed, executive post, internal memo, talking points, holding statement, Sound judgment in sensitive moments, Comfort in ambiguity and a bias to ship, Fluency with modern comms, listening, and AI tools, San Francisco or New York City based
Nice to Have
Agency time is valuable, but we want someone who has owned the work from the company side, Tier-one features, op-eds in real outlets, launch coverage that moved the needle, Plain English, opinionated voice, no corporate fog, You’ve been through a real launch, a real reorg, or a real crisis, and you’ve learned from it, We don’t have a 50-page comms we have a market that’s moving fast and a story that’s worth telling, a clear point of view on which ones are worth the money
What You'll Do.
Own how Serval shows up in the press
and in the rooms where the AI agent category is being defined
Creating new content concepts like research or podcasts
Drafting executive op-eds
Shaping launch narratives
Running point in a crisis
Build the comms function as we scale
Build the target reporter list
Develop relationships
Run proactive and reactive press across AI
Drafting the pitch or working with our agency partner
Run announcement strategy end-to-end for funding rounds
Build our founders’ thought leadership
Develop POVs with them
Prep them for interviews and keynotes
Make sure their public voice matches what they actually believe
Shape and protect Serval’s reputation
Anticipate issues before they’re issues
Draft the response when something does come up
Serve as a steady advisor to leadership in moments that matter
Develop the messaging that everything else flows from
Run analyst relations
and agency relationships that let comms scale beyond what one person can do
Help build the team when the time is right
Use AI tools aggressively for research
How You'll Work.
Team & Collaboration
Partner with our founders on thought leadership; Work closely with our founders; In close partnership with product marketing; Build real relationships — with reporters, analysts, customers, and inside the company
Communication Scope
Excellent writing across formats — press release, op-ed, executive post, internal memo, talking points, holding statement; Plain English, opinionated voice, no corporate fog; Build real relationships; Develop POVs; Prep them for interviews and keynotes; Make sure their public voice matches what they actually believe
Process & Methodology
Run announcement strategy end-to-end, Build the playbooks, processes, and agency relationships
Full Job Description
WHO WE ARE Serval http://serval.com is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada to automate high-volume, high-friction operational work across their organizations. At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving. We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering leaders from Verkada. ROLE OVERVIEW We’re hiring a Communications Manager to own how Serval shows up in the press, in the industry, and in the rooms where the AI agent category is being defined. This is a player-coach role: you’ll do the work yourself today — creating new content concepts like research or podcasts, pitching reporters, drafting executive op-eds, shaping launch narratives, running point in a crisis — and build the comms function as we scale. You know the reporters covering AI, enterprise software, and the future of work better than they know themselves; building real relationships with them; and
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