UOB
Banking/Finance
BranchServiceOfficer
“Branch Service Officer at UOB. Skills: Branch services, Cash handling, Account maintenances, Customer service, Sales referral. Perform cash transactions (Cash deposit, Cash withdrawal, FX, fee collections) and fixed deposit transactions.. Perform Account maintenances of the following major facilities for customers.”
What You'll Achieve.
Achieve Sales referral results
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Bachelor’s degree in Banking/Finance major, 2-3 years’ experience in Branch services, Cash handling, Mathematics, Basic accounting, Communication skills, Problem-solving, Accuracy and attention to details, Time management, Cross sales skills, Performance driven by scorecard
What You'll Do.
Perform cash transactions (Cash deposit
fee collections) and fixed deposit transactions.
Perform Account maintenances of the following major facilities for customers.
Update customers’ information
Issue account confirmation
Signature/Documents scanning and retrievals.
Refund/ waivers of charges/ interests
Receive request for Loan transactions (Auto Loan
Investigate and respond customers’ query/ complaints.
Do the confirmation of the balance and the account.
Storage docs by scanning EWF or booking Crown service.
Collect data / information related or required for branch reporting when necessary.
Ensure that the reports will be sent to PIC on time.
Assist the Managers in all investigation.
Handle ad hoc duties as and when assigned by Manager/ Management
Fully understand and strictly comply with Group policies
money laundering prevention and local regulatory requirements
Cooperate with BUs to explore good opportunities to achieve Sales referral results.
Other assigned task by Branch Service Manager from time to time
How You'll Work.
Team & Collaboration
Cooperate with BUs to explore good opportunities to achieve Sales referral results.; Assist the Managers in all investigation.; Handle ad hoc duties as and when assigned by Manager/ Management
Communication Scope
Communication skills
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