Citi
Banking
BranchPerformanceStrategy&Execution:ProgramManagementLead
Neural analysis suggests this role is
optimal for Senior candidates.
“Branch Performance Strategy & Execution: Program Management Lead at Citi. Manage program execution. Drive operational excellence”
Industry & Context.
What You'll Do.
Manage program execution
Drive operational excellence
Oversee cross-functional teams
Coordinate with stakeholders
Manage vendor relationships
Track operational metrics
Plan resource allocation
Implement process improvements
How You'll Work.
Team & Collaboration
Cross-functional teams; Stakeholder coordination; Vendor management
Process & Methodology
Program management, Process management, Resource planning
Full Job Description
This position is responsible for performance analysis and insights supporting Branch Performance metrics for the U.S. Branch Network. The role will support leadership in the identification of actionable insights to inform the overall Branch Performance strategy and prioritize initiatives. In addition, this role will work closely with business leaders and process owners to identify root causes and develop action plans to address thematic opportunities. **Responsibilities** * Responsible for the creation and distribution of daily, weekly, monthly, and quarterly reports for senior leadership to help gauge performance on branch productivity and goal attainment. * Create and develop analyses to help the business recognize challenges, identify opportunities, and build solutions to improve overall branch and banker performance. * Lead weekly, monthly, and ad hoc analyses with best-in-class tools to deliver timely, precise, and actionable insights across a variety of forums and publications. * Collaborate with key stakeholders to plan, support, and deliver analytical deep dives on relevant topics related to branch performance. * Support performance management and goal-setting projects across the branch network, including deep dive analysis projects and the maintenance of performance frameworks, metrics, and scorecards. * Maintain a high degree of compliance excellence by managing all documentation for branch performance programs and ensuring timely updates and accuracy. * Act as a powerful storyteller, able to create compelling performance narratives, both written and visual, to translate complex data and analyses into actionable insights for senior management and other key business stakeholders. * Support the design and governance of performance metrics and scorecards, ensuring alignment with business strategy and consistent evaluation practices. **Required Qualifications** * 6-10 years of relevant professional experience in Analytics, Financial Services, Consulting, or a
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