BranchOperationsManager

_**Job Description:**_ **PRIMARY FUNCTION:** Responsible for the administration and daily operation of the entire branch. Their duties will include branch service levels, training, cash management, security, safety, business continuity, sales referrals, and teller line management. Must provide superior member service by accurately and efficiently performing all member service related transactions in accordance with VACU policies and procedures. Assesses members’ financial needs to appropriately refer products and services to strengthen and deepen member relationships while ensuring quality member service. Acts in the absence of branch manager and is able to handle escalated member issues effectively. Their day-to-day functions will be primarily performed on the teller line. **JOB DUTIES AND RESPONSIBILITIES:** * Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through words and actions, aligning employee engagement with VACU’s mission, vision and strategic plan. * Responsible for the operational excellence for entire branch. * Maintain strong working knowledge of teller roles and responsibilities in order to serve as an effective leader, role model, and coach. * Assists the Branch Manager with human resource processes for all branch staff, including appraisals, disciplinary actions, individual development plan, career development, training, interviews, etc. * Provide needed direction and coaching in order to ensure the sound performance of all operational and compliance requirements across all areas of the branch. * Maintain a current working knowledge of financial industry rules, regulations and sound methods and practices. * Maintain and demonstrate appropriate knowledge of all VACU policies and procedures. * Direct reports include the Lead Teller and Tellers. * Develops direct reports in all areas using the appraisal process, performance documentation, indivi