Wells Fargo
Financial Services
BranchOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Branch Operations Manager at Wells Fargo. Skills: Operations management, Customer service, Risk management, Team leadership. Lead and supervise risk. Supervise operations of teller functions”
What You'll Achieve.
Meet established business objectives
Industry & Context.
Issue resolution; Critical thinking
Meet Loan Originator requirements, Work Saturdays, No Visa sponsorship
What They're Looking For.
Must Have
2+ years customer needs assessment, 1+ years leadership experience
Nice to Have
Leadership skills, Customer service experience, Financial services management experience, Ability to educate customers on technology, Ability to interact with integrity, Knowledge of banking regulations, Knowledge of retail compliance, Ability to work under pressure, Relevant military experience, Cash handling experience
What You'll Do.
Lead and supervise risk
Supervise operations of teller functions
Deliver exceptional customer service
Ensure timely completion of teller functions
Ensure quality of teller functions
Ensure compliance in teller functions
Provide feedback for improving customer service
Present ideas for improving customer service
Perform operational tasks
Perform customer support tasks
Provide excellent customer service
Engage customers in conversations
Build relationships with customers
Manage schedule of teller line
Manage daily operations of teller line
Resolve issues related to daily operations
Leverage interpretation of regulations
Leverage interpretation of policy
Leverage interpretation of procedure
Support customers in resolving concerns
Support employees in resolving concerns
Support customers in escalating concerns
Support employees in escalating concerns
Collaborate with branch employees
Consult with branch employees
Interact directly with customers
Coach diverse team of direct reports
Motivate diverse team of direct reports
Develop diverse team of direct reports
Manage allocation of people resources
Manage allocation of financial resources
Mentor talent development of direct reports
Guide talent development of direct reports
Assist in hiring talent
Assess customer needs
Refer customers to SAFE team member
How You'll Work.
Team & Collaboration
Branch employees; Colleagues; Mid-level managers
Full Job Description
**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. [Living the Well Life](https://www.wellsfargojobs.com/en/well-life/) means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! **About this role:** Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and business divisions at wellsfargojobs.com. **In this role you will:** * Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions * Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools * Perform operational and customer support tasks * Provide excellent customer service, engage customers in conversations, and build relationships with them * Manage the schedule and the daily operations of the teller line * Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management * Leverage interpretation of applicable
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