Santander
financial services
BranchOperationsManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Branch Operations Manager at Santander. Skills: Branch Operations Management, Customer Service, Risk Management, Cash Handling, Operational Efficiency. ensure the branch operates efficiently and securely. delivering exceptional customer experiences”
What You'll Achieve.
ensure the branch operates efficiently and securely; delivering exceptional customer experiences; fostering team member growth; minimizing operational risks tied to cash handling and transactions; enhancing the customer experience by ensuring smooth transaction processing; resolving issues promptly; lobby management and creating a welcoming environment; improve branch performance and operational efficiency; achieving their developmental goals and career aspirations
Industry & Context.
problem-solving skills with a proactive approach to issue resolution; resolving issues promptly; issue resolution
Ability to work branch hours, which can include weekends and evenings, Frequent minimal physical effort such as sitting, standing and walking is required for this role, Depending on location, occasional moving and lifting light equipment and/or furniture may be required
What They're Looking For.
Must Have
3+ Years Demonstrated successful experience in branch banking or a related operations/support function, 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role. District Executive, District Operations Manager and Region President endorsement of performance, 18+ Months Cash handling experience, 18+ Months Customer service experience within a high volume, fast paced and constantly changing environment, Proficient in cash handling and maintaining audit logs, Excellent customer service skills and a passion for helping others, Proven ability to build relationships and enhance customer experience, problem-solving skills with a proactive approach to issue resolution, Proficient in using digital tools and technology to enhance customer engagement, Ability to make data-driven decisions to improve operational outcomes, knowledge of company policy, compliance regulations, risk management and loss prevention, Ability to work in a fast-paced environment and manage multiple priorities, Excellent communication, consultative and influence skills both verbal and written, Self-motivated to succeed in a goal driven environment, Ability to interact with integrity and professionalism with customers and employees, Computer proficiency and basic math skills, Ability to work branch hours, which can include weekends and evenings
Nice to Have
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education, Preferred experience in Microsoft Office products
What You'll Do.
ensure the branch operates efficiently and securely
delivering exceptional customer experiences
fostering team member growth
oversee risk controls by ensuring compliance with policies
and regulatory requirements
minimizing operational risks tied to cash handling and transactions
enhancing the customer experience by ensuring smooth transaction processing
resolving issues promptly
lobby management and creating a welcoming environment
providing clarity on policies
guidance on execution and assistance with escalations
Assist customers with various transactions
withdrawals and payments
Oversee operational risk control measures to safeguard branch assets
including Vault and ATM custodianship
Ensure an elevated customer experience
delivering personalized
and attentive service
Effective lobby management to optimize customer flow and engagement
Resolve customer issues promptly and effectively
Build and maintain relationships with customers to elevate their banking experience and foster loyalty
Engage customers through digital platforms to enhance customer interactions and educate them on self-service options
Conduct cash counts and maintain accurate audit logs
Support the teller line
and provide feedback to ensure efficient and accurate transactions
Communicate clearly and effectively with customers in person
or through digital channels
Utilize data-driven decision-making to improve branch performance and operational efficiency
Assist colleagues in achieving their developmental goals and career aspirations
supporting nearby branch locations based on business necessity or as required based on branch designation
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; Assist colleagues in achieving their developmental goals and career aspirations
Communication Scope
Excellent communication, consultative and influence skills both verbal and written; Communicate clearly and effectively with customers in person, over the phone, or through digital channels
Full Job Description
Branch Operations Manager, Melville, NY Country: United States of America **It Starts Here:** Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities **We Want to Talk to You!** **The Difference You Make:** As a Branch Operations Manager, you ensure the branch operates efficiently and securely while delivering exceptional customer experiences and fostering team member growth. You oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements, minimizing operational risks tied to cash handling and transactions. This role includes enhancing the customer experience by ensuring smooth transaction processing, resolving issues promptly, lobby management and creating a welcoming environment. You serve as a trusted expert, providing clarity on policies, guidance on execution and assistance with escalations. * Assist customers with various transactions, including deposits, withdrawals and payments. * Oversee operational risk control measures to safeguard branch assets, including Vault and ATM custodianship. * Ensure an elevated customer experience, delivering personalized, seamless, and attentive service. * Effective lobby management to optimize customer flow and engagement. * Resolve customer issues promptly and effectively. * Build and maintain strong relationships with customers to elevate their banking experience and foster loyalty. * Engage customers through digital platforms to enhance customer interactions and educate them on self-service options. * Conduct cash counts and
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