Beyond Bank Australia
banking
BranchOperationsCapabilityManager
“Branch Operations Capability Manager at Beyond Bank Australia. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Partner with business leaders to identify learning and development needs. Design, develop and deliver engaging training programs”
What You'll Achieve.
ensuring our Branch Leaders have the capability to meet compliance and regulatory standards; delivering exceptional outcomes for our members; strengthen leadership, operational excellence and lending capability; enhance effectiveness and outcomes; deliver high-quality outcomes for members
Industry & Context.
Ability to exercise sound judgement and make informed decisions independently
What They're Looking For.
Must Have
understanding of banking policy and processes, Demonstrated experience across a range of lending, from personal to complex applications, Ability to exercise sound judgement and make informed decisions independently, Excellent interpersonal and communication skills, with the ability to influence and engage stakeholders, Proven collaboration skills with the ability to build effective working relationships, organisational skills and the ability to manage competing priorities independently
Nice to Have
Relevant tertiary qualification
What You'll Do.
Partner with business leaders to identify learning and development needs
develop and deliver engaging training programs
Ensure branch training and competency frameworks meet requirements
Manage and maintain lending and operational capability
Evaluate and continuously improve training programs
Build relationships with internal stakeholders
Support Branch Leaders to deliver high-quality outcomes
Monitor capability progress and address skill gaps
Promote best practice and professional excellence
Contribute to a high-performing team culture
How You'll Work.
Team & Collaboration
Working closely with key stakeholders across the business; Build relationships with internal stakeholders; Proven collaboration skills with the ability to build effective working relationships
Communication Scope
Excellent interpersonal and communication skills; ability to influence and engage stakeholders
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