Wells Fargo
Financial Services
BranchOperationsAssociateManager(LO)
“Branch Operations Associate Manager (LO) at Wells Fargo. Skills: Branch operations, Customer service, Team leadership. Lead and supervise risk and the operations of. Deliver exceptional customer service and colleague experience”
What You'll Achieve.
Achieve full potential of direct reports; Meet established business objectives
Industry & Context.
Issue resolution; Critical thinking
Work Saturdays, Meet Consumer Financial Protection Bureau qualification requirements, Comply with related Wells Fargo policies, Meet ongoing regulatory requirements, Undergo additional screening if necessary, Not eligible for Visa sponsorship
What They're Looking For.
Must Have
2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, 1+ years of Leadership experience
Nice to Have
Leadership skills including the ability to build, develop, and motivate a diverse work team, Ability to provide customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues, Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment, Ability to educate and connect customers to technology and share the value of mobile banking options, Ability to interact with integrity and professionalism with customers and employees, Knowledge and understanding of laws and regulations pertaining to the banking industry, Knowledge and understanding of retail compliance controls, risk management, and loss prevention, Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills, Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting, Cash handling experience
What You'll Do.
Lead and supervise risk and the operations of
Deliver exceptional customer service and colleague experience
Ensure timely completion
and compliance in teller
Provide feedback for improving customer service and colleague
Present ideas for improving customer service and colleague
Perform operational and customer support tasks
Provide excellent customer service
Engage customers in conversations
Build relationships with customers
Manage the schedule of the teller line
Manage the daily operations of the teller line
Make decisions related to daily operations of the
Resolve issues related to daily operations of the
Leverage interpretation of applicable regulations
Leverage interpretation of policy and procedure requirements
Leverage interpretation of audit and escalation procedures
Support customers in resolving or escalating concerns or
Support employees in resolving or escalating concerns or
Coach a diverse team of direct reports
Motivate a diverse team of direct reports
Develop a diverse team of direct reports
Achieve full potential of direct reports
Meet established business objectives
Manage allocation of people resources for branch operations
Manage allocation of financial resources for branch operations
Mentor talent development of direct reports
Guide talent development of direct reports
Assist in hiring talent
Assess customer needs for dwelling secured product
Refer customers interested in a dwelling secured product
Assist customers without taking an application
Assist customers without offering or negotiating terms of
How You'll Work.
Team & Collaboration
Collaborate with branch employees; Consult with branch employees; Collaborate with colleagues; Consult with colleagues; Collaborate with mid-level managers; Consult with mid-level managers
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