Wells Fargo
Financial Services
BranchOperationsAssociateManager(LO)
Neural analysis suggests this role is
optimal for Manager candidates.
“Branch Operations Associate Manager (LO) at Wells Fargo. Skills: Branch operations, Customer service, Team leadership. Lead and supervise risk and the operations of. Deliver exceptional customer service and colleague experience”
What You'll Achieve.
Achieve full potential of direct reports; Meet established business objectives
Industry & Context.
Issue resolution; Critical thinking
Work Saturdays, Meet Consumer Financial Protection Bureau qualification requirements, Comply with related Wells Fargo policies, Meet ongoing regulatory requirements, Undergo additional screening if necessary, Not eligible for Visa sponsorship
What They're Looking For.
Must Have
2+ years of experience assessing and meeting the needs of customers or helping with issue resolution, 1+ years of Leadership experience
Nice to Have
Leadership skills including the ability to build, develop, and motivate a diverse work team, Ability to provide customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues, Customer service, operations, or financial services management experience within a high volume, fast-paced and constantly changing environment, Ability to educate and connect customers to technology and share the value of mobile banking options, Ability to interact with integrity and professionalism with customers and employees, Knowledge and understanding of laws and regulations pertaining to the banking industry, Knowledge and understanding of retail compliance controls, risk management, and loss prevention, Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills, Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting, Cash handling experience
What You'll Do.
Lead and supervise risk and the operations of
Deliver exceptional customer service and colleague experience
Ensure timely completion
and compliance in teller
Provide feedback for improving customer service and colleague
Present ideas for improving customer service and colleague
Perform operational and customer support tasks
Provide excellent customer service
Engage customers in conversations
Build relationships with customers
Manage the schedule of the teller line
Manage the daily operations of the teller line
Make decisions related to daily operations of the
Resolve issues related to daily operations of the
Leverage interpretation of applicable regulations
Leverage interpretation of policy and procedure requirements
Leverage interpretation of audit and escalation procedures
Support customers in resolving or escalating concerns or
Support employees in resolving or escalating concerns or
Coach a diverse team of direct reports
Motivate a diverse team of direct reports
Develop a diverse team of direct reports
Achieve full potential of direct reports
Meet established business objectives
Manage allocation of people resources for branch operations
Manage allocation of financial resources for branch operations
Mentor talent development of direct reports
Guide talent development of direct reports
Assist in hiring talent
Assess customer needs for dwelling secured product
Refer customers interested in a dwelling secured product
Assist customers without taking an application
Assist customers without offering or negotiating terms of
How You'll Work.
Team & Collaboration
Collaborate with branch employees; Consult with branch employees; Collaborate with colleagues; Consult with colleagues; Collaborate with mid-level managers; Consult with mid-level managers
Full Job Description
**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. [Living the Well Life](https://www.wellsfargojobs.com/en/well-life/) means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! **About this role:** Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and business divisions at wellsfargojobs.com. **In this role you will:** * Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions * Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools * Perform operational and customer support tasks * Provide excellent customer service, engage customers in conversations, and build relationships with them * Manage the schedule and the daily operations of the teller line * Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management * Leverage interpretation of applicable regulations, policy and procedure requirements, an
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