Wells Fargo
Financial Services
BranchOperationsAssociateManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Branch Operations Associate Manager at Wells Fargo. Skills: Branch operations, Customer service, Team leadership. Lead and supervise risk and operations of teller. Deliver exceptional customer service”
What You'll Achieve.
Achieve full potential; Meet established business objectives
Industry & Context.
Issue resolution; Critical thinking
Work Saturdays, Meet LO requirements
What They're Looking For.
Must Have
2+ years experience meeting customer needs or issue resolution, 1+ years leadership experience
Nice to Have
Leadership skills, Customer service experience, Operations management experience, Financial services management experience, Ability to educate customers on mobile banking, Ability to interact with integrity, Knowledge of banking laws and regulations, Knowledge of retail compliance controls, Knowledge of risk management, Knowledge of loss prevention, Ability to work under pressure, Ability to meet deadlines, Ability to exercise independent judgment, Ability to use critical thinking skills, Relevant military experience, Cash handling experience
What You'll Do.
Lead and supervise risk and operations of teller
Deliver exceptional customer service
Ensure timely completion
and compliance in teller
Provide feedback for improving customer service
Present ideas for improving customer service
Perform operational tasks
Perform customer support tasks
Provide excellent customer service
Engage customers in conversations
Build relationships with customers
Manage schedule of teller line
Manage daily operations of teller line
Resolve issues related to daily operations
Leverage interpretation of regulations
Leverage interpretation of policy and procedure requirements
Leverage interpretation of audit procedures
Leverage interpretation of escalation procedures
Support customers in resolving concerns
Support customers in escalating concerns
Support employees in resolving concerns
Support employees in escalating concerns
Collaborate with branch employees
Consult with branch employees
Collaborate with colleagues
Consult with colleagues
Collaborate with mid-level managers
Consult with mid-level managers
Interact directly with customers
Coach diverse team of direct reports
Motivate diverse team of direct reports
Develop diverse team of direct reports
Achieve full potential
Meet established business objectives
Manage allocation of people resources
Manage allocation of financial resources
Mentor talent development of direct reports
Guide talent development of direct reports
Assist in hiring talent
Assess customer needs
Refer customers to SAFE team member
Meet Consumer Financial Protection Bureau qualification requirements
Comply with related Wells Fargo policies
How You'll Work.
Team & Collaboration
Collaborate with branch employees; Collaborate with colleagues; Collaborate with mid-level managers
Full Job Description
**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. [Living the Well Life](https://www.wellsfargojobs.com/en/well-life/) means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! **About this role:** Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com. **In this role you will:** * Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions * Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools * Perform operational and customer support tasks * Provide excellent customer service, engage customers in conversations, and build relationships with them * Manage the schedule and the daily operations of the teller line * Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management * Leverage interpretation of appli
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