BranchMemberConsultant

Join the dedicated team at our HCF Eastgardens Branch. Every day, you’ll have the opportunity to provide exceptional customer service. **About the Role** As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This **full -time **position is based in our HCF Eastgardens Branch. You will also be required to work 1-2 Saturday's per month (9am - 12pm on Saturday), with additional pay provided for these shifts. We also offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance. **Responsibilities** * Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community. * Ensure resolutions to our members’ problems that go beyond expectations. * Maintain the accuracy of our membership information in accordance with organisational policies and procedures. **About you** * Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable. * Proven background in customer service environments, with the ability to build rapport quickly and confidently. * Quick to grasp complex computer systems. * Thrives in a collaborative team environment. * Adaptable to evolving work practices and needs. **About HCF** At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true