HCF
Health Insurance
BranchMemberConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Branch Member Consultant at HCF. Skills: Customer service, Sales. Provide exceptional customer service. Guide members in making informed healthcare choices”
Industry & Context.
Ensure resolutions to our members’ problems that go beyond expectations
One week of training in Head Office in Sydney CBD (commencing 15th June), with travel and accommodation arranged
What They're Looking For.
Must Have
Proven background in customer service environments, Quick to grasp complex computer systems, Adaptable to evolving work practices and needs
Nice to Have
Experience in needs-based selling
What You'll Do.
Provide exceptional customer service
Guide members in making informed healthcare choices
Face-to-face and telephone needs-based selling
and other insurance products
Ensure resolutions to members’ problems that go beyond expectations
Maintain the accuracy of membership information
How You'll Work.
Team & Collaboration
Thrives in a collaborative team environment
Full Job Description
Join the dedicated team at our HCF Coffs Harbour Branch. Every day, you’ll have the opportunity to provide exceptional customer service. **About the Role** As a Branch Member Consultant at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This full-time position is based in our HCF Coffs Harbour Branch. Please note there will be one week of training in our**Head Office in Sydney CBD** (commencing 15th June), with travel and accommodation arranged in advance. We also offer one Family & Friends day and 3 additional flexible leave days each year, giving you more freedom to recharge, manage personal commitments, and maintain a healthy work-life balance. **Responsibilities** * Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community. * Ensure resolutions to our members’ problems that go beyond expectations. * Maintain the accuracy of our membership information in accordance with organisational policies and procedures. **About you** * Possess a keen drive to make a difference in members' lives, with experience in needs-based selling being highly desirable. * Proven background in customer service environments, with the ability to build rapport quickly and confidently. * Quick to grasp complex computer systems. * Thrives in a collaborative team environment. * Adaptable to evolving work practices and needs. **About HCF** At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member cen
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