BranchManager

_**Job Description:**_ **PRIMARY FUNCTION:** Leads and coaches branch staff to sales and service excellence. Supports strategic initiatives through effective coaching, operating practices, and employee development. Ensures the delivery of high quality service and consultative sales to members. Ultimately responsible for all branch actions, compliance, safety, sales, service, and operational excellence. **JOB DUTIES AND RESPONSIBILITIES:** * Supports VACU’s Strategic Plan and understands how their role contributes to its overall success. * Responsible for STRIDE process oversight and all disciplinary actions for all branch staff. * Professionally develops team for career progression including coaching to empower each team member to act in the best interest of VACU, the branch and the member. * Responsible for revenue contribution through monitoring and coaching to sales performance, service performance, overtime, fee collection, fee waivers and overall branch operations. * Responsible for ensuring that business goals and individual member service and sales goals are consistently met. * Provides quality service by following all member service expectations. * Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller areas, including Security, Information Security, and branch audits. * Must maintain appropriate knowledge of all VACU products and services. * Manages the building and retaining of member relationships by performing follow – up and courtesy calls to members. * Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority. * Strives to improve overall communications and streamline process with in VACU. * Demonstrates the ability to provide effective decision making that is in the best interest of VACU, the branch and the member. * Responsible for budget recommendations and for maintaining expenses in compliance with