Company
BranchManagerI/II
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Branch Manager I/II. Skills: Sales and service excellence, Branch management, Staff coaching and development, Operational excellence, Member relationship management. Lead and coach branch staff to sales and service excellence. Support strategic initiatives through effective coaching, operating practices, and employee development”
What You'll Achieve.
Sales and service excellence; Revenue contribution; Consistently met business goals and individual member service and sales goals; High quality service delivery; Consultative sales; Operational excellence; Compliance; Safety
Industry & Context.
Effective decision making
Must be able to be actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS), Sit and stand for long periods of time, Occasionally lifting up to 50 pounds, Up to 30 pounds frequently
What They're Looking For.
Must Have
Proficient in teller and branch operations, Proficient in consumer lending, Satisfactory computer skills, Actively registered with the Nationwide Mortgage Licensing System and Registry (NMLS), Notary and signature guarantee certification, Thorough knowledge of all lending products, processes, and application entry, Working knowledge of all applicable federal and state regulations including corporate policies and procedures, Up to date on all required loan documents, systems, credit reports and related lending documents, Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies, Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security, Report all Risk Management Policy violations in accordance with policy
Nice to Have
Significant experience with a financial institution with an emphasis on branch supervisory/management experience
What You'll Do.
Lead and coach branch staff to sales and service excellence
Support strategic initiatives through effective coaching
and employee development
Ensure the delivery of high quality service and consultative sales to members
Oversee all branch actions
and operational excellence
Oversee STRIDE process and all disciplinary actions for all branch staff
Professionally develop team for career progression
Monitor and coach to sales performance
fee waivers and overall branch operations
Ensure business goals and individual member service and sales goals are consistently met
Provide quality service by following all member service expectations
Manage the building and retaining of member relationships
Handle each transaction proficiently and accurately
Improve overall communications and streamline processes
Provide effective decision making
Make budget recommendations and maintain expenses in compliance with approved budget
Oversee the hiring process for all platform staff and support the hiring process of the teller staff
Partner with Business Development to attend and support SEG site visits and new SEG recommendations
Comply with all published enterprise level policies and procedures
Complete all required
ongoing enterprise level training
Report all Risk Management Policy violations
How You'll Work.
Team & Collaboration
Partner with Business Development to attend and support SEG site visits and new SEG recommendations; Foster an atmosphere of teamwork, camaraderie, professionalism and superior service
Communication Scope
Effective communication; Public relations ability
Full Job Description
_**Job Description:**_ **PRIMARY FUNCTION:** Leads and coaches branch staff to sales and service excellence. Supports strategic initiatives through effective coaching, operating practices, and employee development. Ensures the delivery of high quality service and consultative sales to members. Ultimately responsible for all branch actions, compliance, safety, sales, service, and operational excellence. **JOB DUTIES AND RESPONSIBILITIES:** * Supports VACU’s Strategic Plan and understands how their role contributes to its overall success. * Responsible for STRIDE process oversight and all disciplinary actions for all branch staff. * Professionally develops team for career progression including coaching to empower each team member to act in the best interest of VACU, the branch and the member. * Responsible for revenue contribution through monitoring and coaching to sales performance, service performance, overtime, fee collection, fee waivers and overall branch operations. * Responsible for ensuring that business goals and individual member service and sales goals are consistently met. * Provides quality service by following all member service expectations. * Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller areas, including Security, Information Security, and branch audits. * Must maintain appropriate knowledge of all VACU products and services. * Manages the building and retaining of member relationships by performing follow – up and courtesy calls to members. * Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority. * Strives to improve overall communications and streamline process with in VACU. * Demonstrates the ability to provide effective decision making that is in the best interest of VACU, the branch and the member. * Responsible for budget recommendations and for maintaining expenses in compliance with
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