PNC
Retail Banking
BranchManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Branch Manager at PNC. Skills: Branch Performance Leadership, Revenue Generation, Customer Experience Management, Team Building and Development, Risk and Compliance Management. Leading all aspects of branch performance. Driving revenue and customer loyalty through consultative interactions”
What You'll Achieve.
Achieve sales targets; Customer Loyalty; Branch Revenue Growth; Business Banking Results; Differentiated Client Experience; Employee Performance and Activity Expectations; Mitigate Sales Practice Risk; Ensure Compliance with Regulatory Guidelines
Industry & Context.
Effective Problem Resolution; Decision Making
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations, Subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA), Subject to the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) for registered roles
What They're Looking For.
Must Have
3+ years of related experience, Foundational understanding of balance sheet and income statement
Nice to Have
Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented, Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management
What You'll Do.
Leading all aspects of branch performance
Driving revenue and customer loyalty through consultative interactions
Creating a differentiated customer experience
Collaborating with eco-system partners
Accountable for risk management and compliance
Building a high performing team through attraction
coaching and development
Utilizing a branded sales process to achieve sales targets
Growing branch revenue through acquisition and share-of-wallet growth
Driving business banking results through business development and community involvement
Coaching to consultative selling
Managing and coaching to the delivery of a differentiated client experience
Coaching team to engage with customers in technology enabled interactions
Providing solutions and advice oriented consultation
Leading effective problem resolution
Connecting all of PNC to deliver a seamless customer experience
Driving the employee experience
Acquiring and retaining talent
Making talent development a priority
Ensuring employees achieve performance and activity expectations
Modeling PNC values by cultivating and supporting an inclusive workplace
reputational and business risk
Exercising leadership
authority and sound decision making to mitigate sales practice risk
Ensuring compliance with regulatory guidelines and adherence to established policies and procedures
How You'll Work.
Team & Collaboration
Collaborates with a broad range of eco-system partners; Collaboration with eco-system partners; Connecting all of PNC, delivering a seamless customer experience in an omni channel environment
Communication Scope
Effective Communications
Full Job Description
# **Position Overview** At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's Retail Banking organization, you will be based in or around the Colorado Market. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. # **Job Description** * Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being. Creates a differentiated customer experience, making banking easy in an omni channel environment. Collaborates with a broad range of eco-system partners. Accountable for risk management and compliance . Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. * Utilizes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well-being. Has foundational understanding of balance sheet and income statement. * Manages and coaches to the delivery of a differentiated client experience. Coaches
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