M&T Bank
BranchManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Branch Manager at M&T Bank. Skills: Sales, Branch operations, Customer service, Leadership. Manage all branch activities. Oversee branch operating model”
What You'll Achieve.
Responsible for overall profitability; Meeting operational objectives; Ensuring the branch achieves its annual goals; Achieve annual sales and profitability goals
Industry & Context.
Takes ownership of complex account servicing and error resolution issues; Provide coaching and guidance to improve and reduce future problem resolution/escalations
What They're Looking For.
Must Have
Minimum three years sales experience, Minimum two years’ managerial experience or proven leadership abilities, Demonstrated knowledge of Business Banking products, services and client relationship management, Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets, Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies, Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Nice to Have
Demonstrated sales/business development experience and success, Has fundamental understanding of profitability, Excellent communication and interpersonal skills, Proven ability to demonstrate and coach exceptional customer service, Ability to communicate and function professionally with all levels of personnel and business partners across the organization, financial services product knowledge preferred, organization, time management, and prioritization skills, Bi-lingual/Spanish preferred
What You'll Do.
Manage all branch activities
Oversee branch operating model
Drive sales and business development
Lead team through coaching
Build and develop branch staff
Identify customer needs
Prospect and grow relationships
Build bank's presence
Model and coach customer service
Ensure operational requirements
Protect customer assets
Resolve complex issues
Process loan requests
Bundle products and services
Support culture of belonging
Maintain internal control standards
Complete related duties
How You'll Work.
Team & Collaboration
Engages with all team members and business partners as appropriate; Builds productive partnerships with appropriate areas of the bank
Communication Scope
Excellent communication and interpersonal skills; Ability to communicate and function professionally with all levels of personnel and business partners
Full Job Description
# **Overview:** Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. ## **Primary** Responsibilities**:** * Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. * Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. * Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. * Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community * Conducts interviews and selects employees based on staffing model. * Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. * Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. * Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations. * Engages with all team members and business partners as appropriate. * Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate. * Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. * Maintains M&T
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