M&T Bank
BranchManager
“Branch Manager at M&T Bank. Skills: Sales, Management, Customer service. Manage all branch activities. Oversee branch operating model”
What You'll Achieve.
Overall profitability; Meet operational objectives; Achieve annual goals; Grow Business Banking relationships; Reduce future problem resolution/escalations
Industry & Context.
Error resolution; Problem resolution
What They're Looking For.
Must Have
Bachelor's degree or 4 years relevant experience, Minimum three years sales experience, Minimum two years managerial experience or proven leadership abilities, Demonstrated knowledge of Business Banking products, services and client relationship management, M&T Way Certified, Precision Leadership Certified, Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets
Nice to Have
Bi-lingual/Spanish, Experience with Internet and email, Demonstrated sales/business development experience and success, Fundamental understanding of profitability, Excellent communication and interpersonal skills, Proven ability to demonstrate and coach exceptional customer service, Ability to communicate and function professionally with all levels of personnel and business partners across the organization, Financial services product knowledge, Organization, time management, and prioritization skills
What You'll Do.
Manage all branch activities
Oversee branch operating model
Achieve annual sales and profitability goals
Lead team through coaching and performance management
Build and develop branch staff
Identify customer needs using sales processes
Prospect and grow Business Banking relationships
Build bank's presence in community
Conduct interviews and select employees
Model and coach customer service behaviors
Ensure operational and requirements are maintained
Ensure compliance with policies/procedures
Prevent fraud and protect customer assets
Resolve complex account servicing issues
Process Business Banking loan requests
Bundle products and services
Adhere to compliance/operational risk controls
Promote an environment of belonging
Maintain internal control standards
Complete other related duties
How You'll Work.
Team & Collaboration
Engage with all team members and business partners; Build productive partnerships with appropriate areas of the bank
Communication Scope
Excellent communication and interpersonal skills
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