BranchManager

# **Overview:** Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. ## **Primary** Responsibilities**:** * Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. * Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. * Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. * Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community * Conducts interviews and selects employees based on staffing model. * Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. * Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. * Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations. * Engages with all team members and business partners as appropriate. * Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate. * Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. * Maintains M&T