M&T Bank
BranchManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Branch Manager at M&T Bank. Skills: Sales, Management, Customer service. Manage all branch activities. Oversee branch operating model”
What You'll Achieve.
Overall profitability; Meeting operational objectives; Branch achieves its annual goals; Achieve annual sales and profitability goals
Industry & Context.
Takes ownership of complex account servicing and error resolution issues; Provide coaching and guidance to improve and reduce future problem resolution/escalations
What They're Looking For.
Must Have
Minimum three years sales experience, Minimum two years’ managerial experience or proven leadership abilities, Demonstrated knowledge of Business Banking products, services and client relationship management, Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets, Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies, Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Nice to Have
Life/Accident and Health Insurance licensing, M&T Business Banking Specialist, M&T Way Certified, Precision Leadership Certified, Bi-lingual/Spanish preferred, Experience with Internet and email preferred, Demonstrated sales business development experience and success, Fundamental understanding of profitability, Excellent communication and interpersonal skills, Proven ability to demonstrate and coach exceptional customer service, Ability to communicate and function professionally with all levels of personnel and business partners across the organization, Financial services product knowledge preferred, Organization, time management, and prioritization skills
What You'll Do.
Manage all branch activities
Oversee branch operating model
Drive sales and business development
Meet operational objectives
Achieve annual branch goals
Lead team through coaching
Build and develop branch staff
Identify customer needs
Prospect and grow Business Banking relationships
Build bank’s presence in community
Conduct interviews and select employees
Model and coach customer service behaviors
Ensure operational requirements are maintained
Ensure compliance with policies/procedures
Prevent fraud and protect customer assets
Resolve complex account servicing issues
Process Business Banking loan requests
Bundle products and services
Promote an environment of belonging
Complete other related duties
How You'll Work.
Team & Collaboration
Engages with all team members and business partners as appropriate; Build productive partnerships with appropriate areas of the bank
Communication Scope
Excellent communication and interpersonal skills
Full Job Description
# **Overview:** Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. ## **Primary** Responsibilities**:** * Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. * Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. * Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. * Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community * Conducts interviews and selects employees based on staffing model. * Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. * Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. * Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations. * Engages with all team members and business partners as appropriate. * Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate. * Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. * Maintains M&T
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