M&T Bank
BranchManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Branch Manager at M&T Bank. Skills: Branch management, Sales leadership, Business development, Customer relationship management, Operational oversight, Team leadership and development. Manage all activities of a branch. Oversee the overall success of the branch operating model”
What You'll Achieve.
Responsible for overall profitability; Meeting operational objectives; Ensuring the branch achieves its annual goals; Achieve annual sales and profitability goals
Industry & Context.
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers; Provide coaching and guidance to improve and reduce future problem resolution/escalations
What They're Looking For.
Must Have
Minimum three years sales experience, Minimum two years’ managerial experience or proven leadership abilities, Life/Accident and Health Insurance licensing required within 18 months of entry into position, M&T Business Banking Specialist within 18 months of hire, Demonstrated knowledge of Business Banking products, services and client relationship management, M&T Way Certified, Precision Leadership Certified, Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets, Experience with Internet and email preferred
Nice to Have
Bi-lingual/Spanish preferred, Demonstrated salesusiness development experience and success, Has fundamental understanding of profitability, Excellent communication and interpersonal skills, Proven ability to demonstrate and coach exceptional customer service, Ability to communicate and function professionally with all levels of personnel and business partners across the organization, financial services product knowledge preferred, organization, time management, and prioritization skills
What You'll Do.
Manage all activities of a branch
Oversee the overall success of the branch operating model
Ensure customer and employee experience
Drive digital engagement
Manage transactions/operations
Meet personal production responsibility
Direct sales and business development
Meet operational objectives
Ensure branch achieves annual goals
Lead team through coaching
performance management
Build and develop branch staff
Identify Retail and Business Banking customer needs
Assist customers with short and long term solutions
Proactively prospect and grow Business Banking relationships
Build the bank’s presence in the community
Conduct interviews and select employees
Model and coach customer service and needs determination behaviors
Reinforce and maintain accountability for execution of Retail strategy
Ensure operational and requirements are maintained
Ensure compliance with operational
security and control policies/procedures
Prevent fraud and protect customer assets
Take ownership of complex account servicing and error resolution issues
Provide coaching and guidance to improve and reduce future problem resolution/escalations
Engage with all team members and business partners
Independently process all Business Banking loan requests up to $100
Bundle products and services as appropriate
Adhere to applicable compliance/operational risk controls
Promote an environment that supports a culture of belonging
Maintain M&T internal control standards
Complete other related duties as assigned
Exercise usual authority of a manager concerning staffing
performance appraisals
salary recommendations
performance management and terminations
Lead the branch team to achieve annual sales and profitability goals
Establish and maintain federal registration requirements outlined in the SAFE Act
Stay current on operational
and system changes/enhancements
Demonstrate good risk management decisions
Maintain Insurance licensing minimum expectations
Meet Business Banking Specialist minimum expectations
Service existing customers
Grow the business through proactive sales and outside calling activities
Build productive partnerships with appropriate areas of the bank
Resolve customer needs
and employee issues timely and accurately
Take full ownership of customer issues until they are completely resolved
How You'll Work.
Team & Collaboration
Engages with all team members and business partners as appropriate; Build productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately
Communication Scope
Excellent communication and interpersonal skills; Ability to communicate and function professionally with all levels of personnel and business partners across the organization
Full Job Description
# **Overview:** Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. ## **Primary** Responsibilities**:** * Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. * Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. * Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. * Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community * Conducts interviews and selects employees based on staffing model. * Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. * Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. * Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations. * Engages with all team members and business partners as appropriate. * Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate. * Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. * Maintains M&T
Applying for this Branch Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about M&T Bank?
Real rants from real employees. Read before you apply.