M&T Bank
BranchManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Branch Manager at M&T Bank. Skills: Sales, Business development, Branch management, Customer service, Leadership. Manage all activities of a branch. Responsible for the overall success of the branch operating model”
What You'll Achieve.
Achieve annual sales and profitability goals; Meet operational objectives; Achieve branch annual goals
Industry & Context.
Takes ownership of complex account servicing and error resolution issues; Provide coaching and guidance to improve and reduce future problem resolution/escalations
Establish and maintain federal registration requirements outlined in the SAFE Act, Stay current on operational, product, and system changes/enhancements, Demonstrate good risk management decisions, Maintain Insurance licensing minimum expectations
What They're Looking For.
Must Have
Minimum three years sales experience, Minimum two years’ managerial experience or proven leadership abilities, Demonstrated knowledge of Business Banking products, services and client relationship management, M&T Way Certified, Precision Leadership Certified, Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets, Experience with Internet and email preferred
Nice to Have
Bi-lingual/Spanish preferred, Demonstrated sales business development experience and success, Has fundamental understanding of profitability, Excellent communication and interpersonal skills, Proven ability to demonstrate and coach exceptional customer service, Ability to communicate and function professionally with all levels of personnel and business partners across the organization, financial services product knowledge preferred, organization, time management, and prioritization skills
What You'll Do.
Manage all activities of a branch
Responsible for the overall success of the branch operating model
Personal production responsibility
Responsible for overall profitability by directing sales and business development
Meeting operational objectives
Ensuring the branch achieves its annual goals
Leads team through coaching
performance management
Builds and develops branch staff
Identifies Retail and Business Banking customer needs
Prospects and grows Business Banking relationships through outreach
Builds the bank’s presence in the community
Conducts interviews and selects employees
Models and coaches customer service and needs determination behaviors
Reinforces and maintains accountability for execution of Retail strategy
Ensures operational and requirements are maintained
Ensures compliance with operational
security and control policies/procedures
Preventing fraud and protecting customer assets
Takes ownership of complex account servicing and error resolution issues
Provides coaching and guidance to improve and reduce future problem resolution/escalations
Engages with all team members and business partners
Independently processes all Business Banking loan requests up to $100
Bundles products and services as appropriate
Adheres to applicable compliance/operational risk controls
Promotes an environment that supports a culture of belonging
Maintains M&T internal control standards
Completes other related duties as assigned
Exercises usual authority of a manager concerning staffing
performance appraisals
salary recommendations
performance management and terminations
How You'll Work.
Team & Collaboration
Engages with all team members and business partners as appropriate; Responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately
Communication Scope
Excellent communication and interpersonal skills
Full Job Description
# **Overview:** Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. ## **Primary** Responsibilities**:** * Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. * Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. * Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. * Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community * Conducts interviews and selects employees based on staffing model. * Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. * Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. * Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations. * Engages with all team members and business partners as appropriate. * Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate. * Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. * Maintains M&T
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