M&T Bank
BranchManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Branch Manager at M&T Bank. Skills: sales, business development, customer service, leadership, operations management, profitability management. Manages all activities of a branch. Responsible for the overall success of the branch operating model”
Industry & Context.
Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers; Provide coaching and guidance to improve and reduce future problem resolution/escalations; Demonstrate good risk management decisions
What They're Looking For.
Must Have
Minimum three years sales experience, Minimum two years’ managerial experience or proven leadership abilities, Life/Accident and Health Insurance licensing required within 18 months of entry into position, M&T Business Banking Specialist within 18 months of hire, Demonstrated knowledge of Business Banking products, services and client relationship management, M&T Way Certified, Precision Leadership Certified, Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets, Experience with Internet and email preferred
Nice to Have
Bi-lingual/Spanish preferred, Demonstrated salesusiness development experience and success, Has fundamental understanding of profitability, Excellent communication and interpersonal skills, Proven ability to demonstrate and coach exceptional customer service, Ability to communicate and function professionally with all levels of personnel and business partners across the organization, financial services product knowledge preferred, organization, time management, and prioritization skills
What You'll Do.
Manages all activities of a branch
Responsible for the overall success of the branch operating model
Has personal production responsibility
Responsible for overall profitability by directing sales and business development
meeting operational objectives and ensuring the branch achieves its annual goals
Leads team through coaching
performance management
Builds and develops branch staff
Identifies Retail and Business Banking customer needs through the M&T sales processes
using the tools and resources to assist customers with short and long term solutions
Proactively prospects and grows Business Banking relationships through outreach
Builds the bank’s presence in the community
Conducts interviews and selects employees based on staffing model
Actively models and coaches customer service and needs determination behaviors
Reinforces and maintains accountability for execution of Retail strategy
Ensures operational and requirements are maintained
to include consumer and business banking guidelines
Ensures compliance with operational
security and control policies/procedures
preventing fraud and protecting customer assets
Takes ownership of complex account servicing and error resolution issues
including those escalated by other Bankers
Provide coaching and guidance to improve and reduce future problem resolution/escalations
Engages with all team members and business partners as appropriate
Independently processes all Business Banking loan requests up to $100
Proactively bundle products and services as appropriate
Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand
Maintains M&T internal control standards
including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Completes other related duties as assigned
Exercises usual authority of a manager concerning staffing
performance appraisals
salary recommendations
performance management and terminations
Leads the branch team to achieve annual sales and profitability goals
Establish and maintain federal registration requirements outlined in the SAFE Act
Stay current on operational
and system changes/enhancements
Demonstrate good risk management decisions
Maintain Insurance licensing minimum expectations
Set Business Banking Specialist minimum expectations
Spend some of their time servicing existing customers
Spend the majority of the time growing the business through proactive sales and outside calling activities
Build productive partnerships with appropriate areas of the bank to ensure customer needs
and employee issues are resolved timely and accurately
Take full ownership of customer issues until they are completely resolved
How You'll Work.
Team & Collaboration
Engages with all team members and business partners as appropriate; Build productive partnerships with appropriate areas of the bank
Communication Scope
Excellent communication and interpersonal skills; Ability to communicate and function professionally with all levels of personnel and business partners across the organization
Full Job Description
# **Overview:** Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. ## **Primary** Responsibilities**:** * Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. * Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. * Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. * Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community * Conducts interviews and selects employees based on staffing model. * Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. * Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. * Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations. * Engages with all team members and business partners as appropriate. * Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate. * Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. * Maintains M&T
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