M&T Bank
BranchManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Branch Manager at M&T Bank. Skills: Sales, Business development, Customer experience, Employee experience, Digital engagement, Transactions/operations, Servicing, Profitability, Leadership. Manages all activities of a branch. Responsible for the overall success of the branch operating model”
What You'll Achieve.
Achieve annual sales and profitability goals; Meet operational objectives; Ensure the branch achieves its annual goals
Industry & Context.
Error resolution; Problem resolution
What They're Looking For.
Must Have
Minimum three years sales experience, Minimum two years’ managerial experience or proven leadership abilities, Demonstrated knowledge of Business Banking products, services and client relationship management, M&T Way Certified, Precision Leadership Certified, Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets, Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies, Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable, Establish and maintain federal registration requirements outlined in the SAFE Act, Stay current on operational, product, and system changes/enhancements, Demonstrate good risk management decisions, Maintain Insurance licensing minimum expectations as outlined in MTS Licensed Banker Academy document, Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager
Nice to Have
Bi-lingual/Spanish preferred, Experience with Internet and email preferred, Demonstrated salesbusiness development experience and success, Fundamental understanding of profitability, Financial services product knowledge preferred
What You'll Do.
Manages all activities of a branch
Responsible for the overall success of the branch operating model
Has personal production responsibility
Responsible for overall profitability by directing sales and business development
meeting operational objectives and ensuring the branch achieves its annual goals
Leads team through coaching
performance management
Builds and develops branch staff
Identifies Retail and Business Banking customer needs
Proactively prospects and grows Business Banking relationships through outreach
Builds the bank’s presence in the community
Conducts interviews and selects employees
Actively models and coaches customer service and needs determination behaviors
Reinforces and maintains accountability for execution of Retail strategy
Ensures operational and requirements are maintained
Ensures compliance with operational
security and control policies/procedures
Preventing fraud and protecting customer assets
Takes ownership of complex account servicing and error resolution issues
Provide coaching and guidance to improve and reduce future problem resolution/escalations
Engages with all team members and business partners
Independently processes all Business Banking loan requests up to $100
Proactively bundle products and services
Completes other related duties as assigned
Exercises usual authority of a manager concerning staffing
performance appraisals
salary recommendations
performance management and terminations
Leads the branch team to achieve annual sales and profitability goals
Servicing existing customers
Growing the business through proactive sales and outside calling activities
Building productive partnerships with appropriate areas of the bank to ensure customer needs
and employee issues are resolved timely and accurately
Taking full ownership of customer issues until they are completely resolved
How You'll Work.
Team & Collaboration
Engages with all team members and business partners as appropriate; Building productive partnerships with appropriate areas of the bank
Communication Scope
Excellent communication and interpersonal skills; Ability to communicate and function professionally with all levels of personnel and business partners across the organization
Full Job Description
# **Overview:** Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility. ## **Primary** Responsibilities**:** * Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. * Leads team through coaching, performance management, and setting priority. Builds and develops branch staff. * Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions. * Proactively prospects and grows Business Banking relationships through outreach. Builds the bank’s presence in the community * Conducts interviews and selects employees based on staffing model. * Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy. * Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets. * Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations. * Engages with all team members and business partners as appropriate. * Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate. * Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promotes an environment that supports a culture of belonging and reflects the M&T Bank brand. * Maintains M&T
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