Keybank
BranchManager
“Branch Manager at Keybank. Skills: Sales leadership, Client relationship management, Branch operations management, Small business development. Be a problem solver, trusted advisor, and partner. Build, coach, develop, lead, and motivate a team”
What You'll Achieve.
Achieve Branch Goals; Grow the business through retention, expansion, and acquisition tactics; Lead Branch team to success in attaining activity, behavior, and outcome expectations; Achieve individual expectations; Profitable grow the business through enduring client relationships; Grow the bank's sales; Attract new clients; Expand existing relationships; Grow the bank's market presence and client base; Expand existing products or services
Industry & Context.
Be a problem solver; Analyze clients' needs; Make important decisions regarding client complaints, teammate conflicts, and business operations; Identify and assess potential risks; Tackle unexpected challenges
Work on Saturdays as directed by management., Ability to routinely and frequently operate a motor vehicle with a valid driver's license., Consumer Retail Management - Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs. , occasional lifting of up to 30 lbs.
What They're Looking For.
Must Have
Minimum of 3 years' experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team., Minimum of 3 years demonstrated small business deposit/credit experience and familiarity with small business operations, General understanding of financial statements and concepts, Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports, Demonstrated ability to leverage Centers of Influence (COIs) to further promote business, Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals, Demonstrated ability to effectively communicate and possess public speaking skills
Nice to Have
Bachelor's Degree, Notary License
What You'll Do.
Provide excellent client service
Analyze clients' needs
Recommend financial solutions
Accountable for branch operations and compliance
Provide direction and guidance to branch team
Ensure compliance with operational
Timely completion of branch operational tasks
Lead team through consistent execution of Branch Playbook
Deliver on Branch Goals
Acquire and grow small business relationships
Serve as a market leader
Embody a client experience culture
Engage in outside calling to small business clients
Develop centers of influence and networks
Identify prospective client referrals
Grow business through retention
and acquisition tactics
Lead Branch team to success
and outcome expectations
Achieve individual expectations
Lead and develop the branch team
Ensure understanding of Key’s products and services
Facilitate partnerships within branch team
and schedule all direct report work schedules
Recruit and identify talent
Interview and select the branch team
Successfully onboard and train new teammates
Ensure appropriate area staffing coverage
Provide guidance and direction to branch team
Work on Saturdays as directed
Perform other duties as assigned
Comply with all KeyBank policies and procedures
How You'll Work.
Team & Collaboration
Facilitate partnerships within branch team and with line of business partners; Influence business partners such as Key Investment Services, Mortgage and Business Banking sales professionals; Collaborate with other businesses or organizations to achieve mutual goals
Communication Scope
Effectively communicate; Public speaking skills
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