Affin
Financial Services
BranchManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Branch Manager at Affin. Skills: Branch Operations, Sales Management, Customer Service. Manage branch personnel. Supervise branch operations”
What You'll Achieve.
Achieve overall Branch Sales Target; Improve business profitability; Maximize results; Achieve peak performance levels; Ensure satisfactory audit rating; Resolve audit findings within specified time frame; Ensure timely reply to customer and CCQ; Resolve any complaints within SLA
Industry & Context.
Alternate key holder to Vault, Alternate key holder to Self Service Terminal, Ensure cleanliness, safety and security of bank’s premise, Ensure cleanliness, safety and security of SSL area
What They're Looking For.
Must Have
Branch Manual, BNM Guidelines, Regulatory / Statutory Requirement, Internal control process & procedures, Business Continuity Plan & Call Tree Exercise, Business Compliance Officer (BUCO) Representative, CLO (Complaint Liaison Officer), Branch OSHA coordinator, SLA
Nice to Have
AFFINBANK’s DNA, team work spirit
What You'll Do.
Manage branch personnel
Supervise branch operations
Ensure efficient operation
Achieve Branch Sales Target
Prevent Fraud and Losses
Ensure staff discharge duties
Ensure satisfactory audit rating
Resolve audit findings
Monitor report submission
Act as BUCO Representative
Act as Branch OSHA coordinator
Ensure regulatory compliance
Ensure efficient customer service
Ensure timely reply to customer
Resolve customer complaints
Ensure accuracy in service delivery
Perform staff appraisals
Manage ad-hoc assignments
Perform relief duties
How You'll Work.
Team & Collaboration
Involve and contribute to special projects; Uphold team work spirit
Full Job Description
# **Create the future with Affin! You too can make a difference.** _We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference._ JOB PURPOSE Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize resultsand achieve peak performance levels. ACCOUNTABILITIES Financial 1\. Drive and achieve overall Branch Sales Target a) Deposit b) Investment c) Loans – ASBF,SMART MONEY & Education loan d) Bancassurance & Banca Takaful product e) Credit Card f) Business referrals 2\. Prevention of Fraud and Losses (internal and external). 3\. Effectively control the cost as per budget Process 1\. Ensure that every staff discharge duties in accordance with:- a) Branch Manual b) BNM Guidelines and Other Regulatory / Statutory Requirement c) Internal control process & procedures. 2\. Ensure satisfactory audit rating 3\. Ensure audit findings are resolved within specified time frame. 4\. Monitor submission of reports within the specified time 5\. Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise. 6\. Act as Business Compliance Officer (BUCO) Representative. 7\. Act as CLO (Complaint Liaison Officer). 8\. Act as Branch OSHA coordinator. 9\. Ensure compliance on regulatory and non-regulatory requirements by conducting coaching. Customer 1\. Ensure efficient customer service level in accordance to SLA 2\. Ensure timely reply to customer and CCQ. 3\. Ensure to resolve any complaints within SLA 4\. Ensure accuracy in service delivery. People 1\. Resource management:- a) Annual leave b) Attendance c) Branch meeting. 2\. Provide training / briefing on products and identify training needs 3\. Recruitment of staff
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