U. S. Bank
BranchManager3
“Branch Manager 3 at U. S. Bank. Skills: Customer experience, Branch management, Team leadership. Ensure excellent customer experience. Lead and manage branch(es)”
What You'll Achieve.
Ensure goals are met; Optimize productivity; Drive success; Achieve optimal performance; Increase customer digital usage; Grow revenue; Manage controllable expenses; Grow the business; Exceed customer expectations
Industry & Context.
Critical thinking; Problem-solving skills
National Mortgage Licensing Service (NMLS) registration, Satisfactory criminal and credit record, Compliance with U. S. Bank Code of Ethics, Compliance with Anti-Money Laundering, Compliance with Bank Secrecy Act, Compliance with information security, Compliance with suspicious activity reporting
What They're Looking For.
Must Have
Bachelor's degree, Three to four years of experience working in a sales, retail management, or banking environment
Nice to Have
Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues, Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems, Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques, Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace, Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills, Ability to evaluate and resolve problems and issues with minimal guidance, Demonstrated success in retail sales environment, Working knowledge of employment practices including rewards and recognition, employee development, and change management
What You'll Do.
Ensure excellent customer experience, Lead and manage branch(es), Meet branch goals, Ensure compliance with banking laws, Coach, develop, mentor, and train team members, Identify financial resources for customers, Fulfill customer needs with products and services, Help customers reach financial goals, Act as leader for customer experience, Provide motivation and direction for the team, Expand customer base, Promote U.
Bank products and services, Empower, build, and inspire team, Communicate business goals and performance results, Create an environment where team members feel valued, Set and communicate performance expectations, Zero in on priorities and eliminate roadblocks, Interpret performance results and drive success, Hold team accountable for actions and results, Lead through change, navigate ambiguity, and demonstrate agility, Adapt leadership style to team needs, Lead individuals and teams to improved performance, Create an environment that fosters teamwork and innovation, Manage team members day-to-day, Make decisions regarding candidate selection, Make decisions regarding employee compensation, Make decisions regarding employee promotion, Make decisions regarding employee discipline, Make decisions regarding employee termination, Adapt to new digital programs, products, services, and technology platforms, Teach digital fluency and financial literacy, Advocate for digital solutions, Drive initiatives to increase customer digital usage, Plan and execute customer market share growth, Build relationships with partners, Deliver an exceptional customer experience, Deepen customer relationships, Proactively identify ways to add value for customers, Create a culture of customer obsession, Observe customer experience within the branch, Identify opportunities to exceed customer expectations, Develop long-term customer relationships, Have proactive conversations with customers, Manage customer feedback, Establish and manage an effective advisory and service environment, Communicate with customers about product and service delivery methods, Apply financial acumen to meet customer needs, Maintain in-depth knowledge of U.
Bank products and services, Partner with leadership to ensure optimal utilization of human capital, Focus on growing revenue, Manage controllable expenses, Grow the business, Participate in local market/community activities, Ensure compliance with all banking laws and regulations, Require compliance from all staff, Ensure documentation and reporting of transactions, Limit bank losses and overall exposure, Register with NMLS, Comply with S.
Act and Regulation Z, Maintain satisfactory criminal and credit record, Ensure compliance with Code of Ethics, Ensure compliance with Anti-Money Laundering, Ensure compliance with Bank Secrecy Act, Ensure compliance with information security, Ensure compliance with suspicious activity reporting, Participate in required corporate and business line training, Follow account opening procedures, Understand and follow internal suspicious activity referral requirements, Work with customers to understand account activity, Perform other duties as assigned.
How You'll Work.
Team & Collaboration
Collaborate with partners including wealth, business banking, mortgage, or payment services; Collaborate with partners that are centered around U. S. Bank products and services; Collaborate with team members, including U. S. Bank partners
Communication Scope
Effective communication; Concise communication
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