U. S. Bank
Banking
BranchManager3
“Branch Manager 3 at U. S. Bank. Skills: Customer experience, Branch management, Sales, Compliance. Lead and manage branch(es) to ensure goals are met. Ensure compliance with banking laws and regulations”
What You'll Achieve.
Ensure that goals are met; Achieve optimal performance; Increase customer digital usage; Grow revenue; Manage controllable expenses; Grow the business; Exceed customer expectations; Become central in the lives of our customers
Industry & Context.
Critical thinking; Problem-solving skills; Analytical skills
National Mortgage Licensing Service (NMLS) registration under the terms of the S. A. F. E. Act of 2008 and Regulation Z, Satisfactory criminal and credit record, Compliance with U. S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures, Background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance, Background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA), Compliance with FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures, Compliance with U. S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
What They're Looking For.
Must Have
Bachelor's degree, or equivalent work experience, Three to four years of experience working in a sales, retail management, or banking environment, National Mortgage Licensing Service (NMLS) registration
Nice to Have
Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues, Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems, Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques, Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace, Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills, Ability to evaluate and resolve problems and issues with minimal guidance, Demonstrated success in retail sales environment, Working knowledge of employment practices including rewards and recognition, employee development, and change management
What You'll Do.
Lead and manage branch(es) to ensure goals are met, Ensure compliance with banking laws and regulations, Coach, develop, mentor and train team members, Identify financial resources for customers, Provide direction and recommendations for products and services, Help customers reach financial goals, Act as leader for customer experience, Expand customer base, Promote U.
Bank products and services, Empower, build, and inspire team, Communicate business goals and performance results, Set and communicate employee performance expectations, Interpret performance results and drive success, Lead through change and ambiguity, Adapt leadership style to team needs, Lead individuals and teams to improved performance, Manage team members, Make decisions regarding hiring, compensation, promotion, discipline and termination, Adapt to new digital programs, products, services and technology platforms, Teach digital fluency and financial literacy, Advocate for digital solutions, Drive initiatives to increase customer digital usage, Plan and execute customer market share growth, Build relationships with partners, Deliver exceptional customer experience, Deepen customer relationships, Proactively identify ways to add value, Create a culture of customer obsession, Observe customer experience within the branch, Exceed customer expectations, Develop long-term customer relationships, Have proactive conversations with customers, Manage customer feedback, Establish and manage an advisory and service environment, Communicate with customers about product and service delivery methods, Apply financial acumen, critical thinking and problem-solving skills, Maintain in-depth knowledge of U.
Bank products and services, Partner with leadership to ensure optimal utilization of human capital, Focus on growing revenue, Manage controllable expenses, Grow the business, Participate in local market/community activities, Ensure compliance with all banking laws and regulations, Ensure documentation and reporting of transactions, Limit bank losses and overall exposure, Maintain satisfactory criminal and credit record, Follow account opening procedures, Understand and follow internal suspicious activity referral requirements, Work with customers to understand account activity, Perform other duties as assigned or required.
How You'll Work.
Team & Collaboration
Collaborate with partners including wealth, business banking, mortgage, or payment services; Encourage collaboration with team members, including U. S. Bank partners; Build relationships and collaborate with partners centered around U. S. Bank products and services; Partner with district, regional and divisional leadership
Communication Scope
Effective communication; Concise communication; Effective interpersonal communication
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