U. S. Bank
Banking
BranchManager34
“Branch Manager 3-4 at U. S. Bank. Skills: Customer experience, Team leadership, Sales growth, Compliance. Lead and manage branch(es). Ensure goals are met”
What You'll Achieve.
Ensure that goals are met; Achieve excellent customer experience; Achieve optimal productivity; Drive success; Achieve improved and optimal performance; Achieve customer market share growth; Exceed customer expectations; Increase product and service usage; Grow revenue; Manage controllable expenses; Grow the business
Industry & Context.
Critical thinking; Problem-solving skills; Analytical skills
National Mortgage Licensing Service (NMLS) registration under the terms of the S. A. F. E. Act of 2008 and Regulation Z, Satisfactory criminal and credit record, Criminal background and credit check
What They're Looking For.
Must Have
Bachelor’s degree, or equivalent work experience, Three to four years of experience working in a sales, retail management, or banking environment, Four to five years of experience working in a sales, retail management, or banking environment, National Mortgage Licensing Service (NMLS) registration
Nice to Have
Thorough product/service knowledge, Thorough knowledge of regulatory, policy and compliance issues, Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems, Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques, Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace, Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills, Ability to evaluate and resolve problems and issues with minimal guidance, Demonstrated success in retail sales environment, Working knowledge of employment practices including rewards and recognition, employee development, and change management
What You'll Do.
Lead and manage branch(es)
Ensure compliance with banking laws
mentor and train team members
Identify financial resources for customers
Fulfill customer needs
Provide direction and recommendations
Help customers reach financial goals
Promote U. S. Bank products and services
Communicate business goals
Set performance expectations
Optimize productivity
Hold team accountable
Adapt leadership style
Lead individuals and teams
Encourage collaboration
Make hiring decisions
Manage employee compensation
Manage employee promotion
Manage employee discipline
Manage employee termination
Adapt to new digital programs
Teach digital fluency
Teach financial literacy
Advocate for digital solutions
Drive initiatives to increase digital usage
Plan and execute market share growth
Deliver exceptional customer experience
Deepen customer relationships
Add value for customers
Create a culture of customer obsession
Exceed customer expectations
Develop long-term relationships
Manage customer feedback
Establish and manage advisory environment
Communicate with customers
Increase product and service usage
Meet team members’ and customer’s needs
Maintain in-depth knowledge of products
Partner with leadership
Optimize human capital resources
Manage controllable expenses
Participate in local market activities
Ensure compliance with regulations
Ensure documentation and reporting accuracy
Maintain satisfactory criminal and credit record
Comply with Code of Ethics
Comply with Anti-Money Laundering
Comply with Bank Secrecy Act
Comply with information security
Comply with suspicious activity reporting
Participate in corporate training
Follow account opening procedures
Understand suspicious activity referral requirements
Understand customer account activity
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Collaborate with partners including wealth, business banking, mortgage, or payment services; Collaborate with team members, including U. S. Bank partners; Collaborate with partners that are centered around U. S. Bank products and services; Partner with district, regional and divisional leadership
Communication Scope
Effective communication; Concise communication; Interpersonal communication
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