Chit Chats Express

Logistics

BranchFloaterPermanentFullTime

CA$0k+ Burlington, Ontario, Canada FULL TIME
The Brief

“Branch Floater - Permanent Full-Time at Chit Chats Express. Skills: Client relations, Shipment compliance, Branch operations. Greet customers. Develop positive rapport with customers”

Industry & Context.

Logistics
Eligibility Requirements

Available to work out of various locations in the Halton ON region, Occasional Sunday coverage, Stand for long periods, Heavy lifting

What They're Looking For.

Must Have

2 years of customer service experience, Computer skills including expertise with Moneris, Google docs and Microsoft Office, Willing to accept full accountability for branch operations, Ability to stand for long periods of time, Heavy lifting may be required, Ability to multi-task with attention to detail, Must be proactive, Excellent communication skills, both verbal and written, Typing Skills -Minimum 50 WPM

Nice to Have

P&L experience preferred, 1+ years opening and closing Office, 1+ years office administration experience

What You'll Do.

Develop positive rapport with customers

Represent company professionally

Build business opportunities

Ensure branch cleanliness

Handle customer inquiries via telephone

Offer consultative service

Answer customer questions

Make product and service recommendations

Process shipments meticulously

Load shipments onto skids

Place orders for supplies

Maintain incoming and outgoing client returns

Ensure shipment compliance

Review shipments thoroughly and accurately

Educate clients on shipment compliance needs

Ensure batch accuracy during processing

Use appropriate indicators for batch identification

Complete BOL accurately

Provide documentation/escalation of shipment and client challenges

Complete shipment processing and compliance reviews timely

Support Drivers with loading and unloading freight

Perform fulfillment tasks

Assist branches when short staffed

Ensure compliance with company safety and risk management

Follow company policies and procedures

Follow compliance procedures

Contribute to a log of escalations

Provide summary reports to management

Help teammates ensure effective and low-cost procedures

Maintain good communication between team members

Perform extra tasks or projects

How You'll Work.

Team & Collaboration

Collaborative environment; Teammates alike; Team members

Communication Scope

Verbal communication; Written communication

Free ATS check

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