Chit Chats
Logistics And Supply Chain
BranchFloater
Neural analysis suggests this role is
optimal for entry candidates.
“Branch Floater at Chit Chats. Skills: customer service, shipment processing, compliance. Greet customers. Develop positive rapport with customers”
Industry & Context.
Available to work out of various locations in the Halton ON region, branch hours are Monday to Friday 11 am to 7 pm, occasional Sunday coverage when required, Ability to stand for long periods of time, Heavy lifting may be required, Willing to accept full accountability for branch operations, Must be proactive and happy to help our logistics process to run smoothly, reference and criminal background checks
What They're Looking For.
Must Have
Two (2) years of customer service experience, computer skills including expertise with Moneris, Google docs and Microsoft Office, Ability to stand for long periods of time, Heavy lifting may be required, Ability to multi-task with attention to detail, Excellent communication skills, both verbal and written, Typing Skills -Minimum 50 WPM
Nice to Have
P&L experience, 1+ years opening and closing Office, 1+ years office administration experience
What You'll Do.
Develop positive rapport with customers
Maintain branch cleanliness
Handle customer inquiries
Make product and service recommendations
Process shipments meticulously
Take inventory and place orders
Maintain client returns
Ensure shipment compliance
Educate clients on shipment compliance
Ensure batch accuracy
Complete BOL accurately
Provide documentation/escalation
Complete shipment processing timely
Support Drivers with loading/unloading
Perform fulfillment tasks
How You'll Work.
Team & Collaboration
Build rapport with teammates; Help assist branches when short staffed; Help teammates to ensure effective procedures; Maintain good communication between team members
Communication Scope
Excellent communication skills, both verbal and written
Full Job Description
Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians. If you relate with being Caring, Curious and Cheerful; we are looking forward to having you onboard! As a Chit Chats Branch Floater, you deliver a delightful experience to clients in our branches. You are the first line of defense for compliance adherence, and always do your best to ensure shipments comply with customs laws - our business depends on it! Your process and sort shipments meticulously and are highly proficient in navigating our platform. You are always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values. You build rapport with clients and teammates alike. You show up on time, dress to work and get the job done because you know clients and teammates rely on you. You take pride in and maintain a clean and tidy branch You work primarily out of our Burlington, ON location but are available to work out of our various locations in the Halton ON region as required. Responsibilities to Clients * Greet customers while representing Chit Chats’ brand and values. * Interacts and develops a positive rapport with customers and represents the company in a professional manner while taking every opportunity to build our business * Responsible for the cleanliness, safety, and organization of the branch * Some receptions and administrative duties and the ability to handle all customer inquiries via telephone, email and face to face * Offer consultative service, answer questions and make product and service recommendations. * Process shipm
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