AEG Worldwide
Live Entertainment
BoxOfficeManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Box Office Manager at AEG Worldwide. Skills: Ticket sales, Staff management, Customer service. Ensure ticket office runs efficiently. Train staff”
Industry & Context.
Complex problem solving
What They're Looking For.
Must Have
4-6 years related work experience, Prior supervisory experience required, High School Diploma or equivalency
Nice to Have
BAS Degree preferred, Experience in music industry, Experience in event planning
What You'll Do.
Ensure ticket office runs efficiently
Oversee day-to-day functions
Maintain relationships with promoters
Maintain relationships with artist representatives
Maintain relationships with venue management
Maintain relationships with staff members
Assist in administrative planning
Assist in policy implementation
Build promotional event ticketing system
Manage seating inventory
Delegate tasks to staff
Manage box office staffing
Manage box office scheduling
Create events with ticketing software
Ensure accuracy of events
Follow through with General Manager
Follow through with Talent Buyers
Follow through with Rental Clients
Ensure equipment is working
Verify correct ticket sales
Update ticket information
Update show information
Maintain rapport with artist management
Maintain rapport with venue
Attend production promotion meetings
Work with booking department
Program events correctly
Lead staff in customer service policies
Resolve customer issues
Interface with other departments
Assure courteous service
Assure respectful service
Assure timely service
Prepare reports for finance department
Provide reports to other departments
Provide reports to third parties
Provide reports to partners
Run production department meeting
Review seating diagram
Review production layout
Ensure agreement on layout
How You'll Work.
Team & Collaboration
Promoters; Artist representatives; Venue management; Staff members; General Manager; Talent Buyers; Rental Clients; Booking department; Other departments
Communication Scope
Written communication; Verbal communication
Full Job Description
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! A Brief Overview The Box Office Manager will be responsible for ensuring that the ticket office runs efficiently through proper training, event management, leadership, and the oversight of day-to-day functions. The Box Office Manager will share the responsibility of maintaining strong relationships between various promoters (internal and external), artist representatives, venue management, and staff members. The position assists in the overall administrative planning, direction, and policy implementation within the department. What you will do • Build and maintain promotional event ticketing system. Manage seating inventory from build of event through settlement of event with a strong emphasis on delegation to staff. • Managing box office via staffing and scheduling. Hire, train and empower staff to ensure that ticketing personnel is following all departmental guidelines and practices. • Either directly or via delegation creates ev
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