Chanel
Luxury
BoutiqueClientEngagementExpert
“Boutique Client Engagement Expert at Chanel. Skills: Client engagement, Client data analysis, Clienteling support. Contribute to boutique CEM action plan. Ensure excellent execution of Local CEM”
What You'll Achieve.
Driving client understanding; Managing the client engagement action plan; Identify client potential; Drive engagement opportunities with top clients; Build long term client relationships; Sell a Style and a Dream; Ensure high image standards in boutiques; Committed to employee's personal and professional development
Industry & Context.
Analytical capabilities
What They're Looking For.
Must Have
At least 3 years boutique experience in luxury sector, Experience working with client communication tools / events, Project and team management experience
Nice to Have
University graduate a plus, Office partnership being a plus
What You'll Do.
Contribute to boutique CEM action plan
Ensure excellent execution of Local CEM
Provide recommendations on CEM actions
Be the key contact person for CEM
Transmit and build FA skills
Drive qualitative understanding of client
Share specific insights and trends
Analyze performance measurement reports
Ensure client data capture rate
Help to foster the CEM mindset
Develop a client centric approach
Coach FAs to identify clients
Close follow-up the clienteling performance
Establish clear understanding of activities
Coordinate and validate targeted client lists
Support boutique and marketing teams
Give regular feedback on marketing tools
Proactively seek out information on competitors
measure and ensure delivery
Initiate the optimization and launch
Be the key contact for communication
Partner with After Sales Service
How You'll Work.
Team & Collaboration
Bridge between Marketing / CEM team and Boutique staff; Support Boutique Management; Work with CEM team; Work with Boutique Management; Partner with After Sales Service representative
Communication Scope
Communication skills
Process & Methodology
Project management experience, Team management experience
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